At Ricoh, we innovate through Gemba, own our outcomes, strive to be better every day, and win together with our customers and teams. You'll be supported by experienced specialists, trusted global capabilities, and a culture that values integrity, collaboration, and continuous improvement.
We're looking for a proactive and highly organised Business Operations Coordinator to join our Christchurch branch. This varied role is central to the day-to-day running of the office, providing trusted support across sales administration, customer engagement, reporting, events and branch operations.
Job description:
You'll work closely with our National Sales teams, Account Managers and internal support functions to keep processes moving, customer commitments on track and information accurate. You'll also be the go-to person for Christchurch branch administration, helping create a professional, efficient and welcoming workplace.
What you'll be doing
- Manage sales processing, contracts, invoicing workflows and related administration with accuracy and urgency
- Maintain customer, fleet and CRM data to support accurate billing and a seamless customer experience
- Prepare customer and account reports, identify trends and support client meetings when required
- Coordinate installations, relocations, equipment pickups and service requests with internal teams
- Partner with Account Managers and Technical Support to resolve issues and deliver on customer commitments
- Support sales campaigns, marketing initiatives, sponsorships and customer-facing events
- Coordinate front desk, office supplies, facilities and general branch administration
- Contribute to process improvements, workflow development, automation and database management
- Support staff inductions, training and key branch initiatives across sustainability, health and safety, and business excellence
Profile description:
About you
- At least one year of relevant administration, sales support or customer service experience
- Strong organisational and time-management skills, with the ability to manage competing priorities
- Excellent written and verbal communication, with confidence engaging customers and stakeholders at all levels
- A proactive, self-motivated approach and the judgement to anticipate what needs to happen next
- High attention to detail and a strong commitment to accuracy, follow-through and meeting deadlines
- Confidence using Microsoft Office and online systems; intermediate Excel, PowerPoint and Power BI capability would be advantageous
- The ability to work independently, solve problems and remain calm in a fast-paced environment
- A genuine interest in continuous improvement and finding smarter, more efficient ways of working
We offer:
Why Ricoh?
At Ricoh, our mission is to provide excellence that improves quality of life and drives sustainability. You'll join a collaborative global organisation where integrity, accountability, innovation and customer service matter—and where your contribution will help our Christchurch branch and wider sales teams succeed.
If you're a dependable, solutions-focused coordinator who takes pride in getting the details right and delivering excellent support, we'd love to hear from you. Apply now and help keep our Christchurch branch moving forward.
Imagine. Change.