German, fast-growing e-commerce brand specializing in high-quality basics, including socks, underwear, and apparel. Known for its innovative approach and meticulous attention to detail, the company has established a strong presence in the fashion market and continues to expand its international reach. The company values creativity, agility, and a modern mindset, making it an exciting place to grow professionally.

Requirements

➖ Customer-oriented approach
➖ Previous experience in customer support is an advantage
➖ Analytical and strong problem-solving skills, with attention to detail
➖ Ability to multitask, handle pressure effectively, and adapt to flexible schedules
➖ Readiness for constant changes and innovation

Responsibilities

-Respond to customer inquiries via ticketing system and chats in a timely, professional, and empathetic manner
-Investigate and resolve issues related to orders, returns, product information, or account-related questions
-Collaborate with internal teams (logistics, warehouse, product, etc.) to find solutions and ensure smooth customer experiences
-Follow internal guidelines and workflows to ensure consistency and accuracy in responses
-Identify recurring customer issues and report them to the relevant teams to help improve our processes and customer experience

Would be a plus

• Experience in E-commerce

Working terms

➖ Start with standard working hours: 10 AM - 7 PM for the first month during training and onboarding.
➖ Switch to a flexible schedule once performance metrics are consistently met.
➖ Mandatory coverage of one Saturday and one Sunday per month, with a flexible day off on weekdays
➖ Overtime (a few hours a week) might be needed during sales events (paid with a bonus)