ServiceNow Platform Architect

Client: Accenture / BMS
Location: New York City Area, NY
Work Arrangement: Limited Travel
Pay Rate: $85/hr

Job Description

The ServiceNow Platform Architect will define the platform architecture vision, technical roadmap, design standards, and governance framework to ensure scalability, security, compliance, resilience, and long-term sustainability.

As the enterprise architecture lead for Client, the Architect will provide oversight across CSDM, CMDB, integrations, automation, employee service experiences, AI-enabled capabilities, and platform lifecycle management. The Architect will serve as the final authority on key technical decisions, establish architectural guardrails, and ensure BeOne retains ownership of platform design while leveraging implementation partners and specialist vendors.

Key Responsibilities

• Own the Client target architecture, technical roadmap, standards, and design principles.
• Act as the technical design authority for major architecture decisions, reviews, and exceptions.
• Govern CSDM, CMDB, service modeling, integrations, automation, and AI-enabled service capabilities.
• Define reusable integration, security, and platform patterns that support enterprise scalability and maintainability.
• Establish clean-core, upgradeability, CI/CD, testing, release management, and technical debt governance.
• Ensure platform designs meet security, compliance, audit, privacy, resilience, and operational requirements.
• Provide architectural leadership and direction to internal teams, system integrators, and specialist partners.
• Maintain visibility of architecture risks, technical debt, and lifecycle requirements within platform planning.
• Partner with Product Delivery, Service Management, Enterprise Architecture, Cybersecurity, Quality, and Data teams to align technical solutions with business objectives.
• Communicate architecture strategies, trade-offs, risks, and recommendations to senior leadership and governance forums.

Leadership

• Provide enterprise-wide architectural leadership across globally distributed Client teams and partners.
• Establish technical standards, governance guardrails, and reference architectures.
• Review and challenge vendor recommendations while ensuring alignment with BeOne architecture standards.
• Mentor technical teams and build internal architecture capability through standards, documentation, and knowledge transfer.

Qualifications

• 8+ years of experience in enterprise platform, solution, or Client architecture roles.
• Proven experience serving as a design authority for complex Client ecosystems, including CSDM, CMDB, integrations, clean-core governance, and technical debt management.
• Strong ability to translate technical decisions and trade-offs for executive stakeholders.
• Experience in regulated industries such as pharmaceutical, biotechnology, or healthcare preferred.
• Client Certified Technical Architect CTA strongly preferred.
• Additional Client certifications or equivalent experience desirable.

Travel

Limited travel required for architecture, stakeholder, and partner engagements.