WHO WE ARE
Launching into New Zealand in 2017, ELRANZ has rapidly expanded within the Airport Bar & Restaurant marketplace. Emirates Leisure Retail Australia New Zealand (ELRANZ) operates 25 venues across airports in Australia and New Zealand, bringing together a diverse portfolio of hospitality concepts and brand partnerships.
We are a subsidiary of the Dubai-based ELR/MMI Group, owners and operators of over 300 restaurants, cafés and bars across Asia, the Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group.
THIS ROLE/LOCATION
Ready to lead from the front in a fast-paced, high-energy venue? We’re on the hunt for a passionate and experienced Assistant Venue Manager to help drive performance, inspire the team, and deliver exceptional guest experiences at our Fernery Bar & Eatery at Auckland Airport.
Fernery is an all-day eatery and bar that serves coffee, breakfast, lunch and dinner at Auckland Airport, offering travellers a relaxed place to eat and drink throughout the day.
As Assistant Venue Manager, you will play a key leadership role in driving team performance, operational excellence, and a positive workplace culture.
Reporting to the Venue Manager, you will be responsible for leading, motivating, and developing a high-performing team. You’ll champion service excellence, ensure smooth daily operations, and contribute to the ongoing success and growth of the venue.
KEY RESPONSIBILITIES
Your responsibilities will include (but are not limited to):
Lead, coach, and inspire a diverse team to deliver outstanding guest experiences
Drive a strong team culture focused on accountability, collaboration, and continuous improvement
Recruit, train and develop key members of your team and ensure succession planning is in place
Working with the venue manager to enhance the venue quality, service and results
Effective rostering and understanding of the hospitality industry
Complete monthly stock takes and review results and variances with relevant departments ensuring that in house control systems / audit requirements are adhered to
Develop and maintain a safe workplace adhering to our safety and wellbeing policy and procedures
Ensuring all ELRNZ policies, processes and systems are followed and understood by the team
Oversee the opening and closing procedures of the venue; ensure all equipment is cleaned, stored and secured according to established procedures
SKILLS AND EXPERIENCE
At least 2 years’ experience in a hospitality management role
Experience in full service bar and restaurant environment
Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with team members while maintaining a hands on approach
Licence Controller Qualification (LCQ) desirable
Proven history of delivering a high standard of customer service
Strong administrative skills and POS system experience
Able to train and supervise FOH team members
Must be available to work on a 7-day rotating roster and have flexibility to work varied shifts, including weekends and Public Holidays as per business demands
OUR VALUES
Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
Service – We deliver exceptional guest experiences and we strive for excellence every time
Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favoritism
Quality – We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our guests & Teammates
Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities
BENEFITS
Travel discount opportunities with Emirates Airline flights
Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
Attractive Incentive Program
Opportunity for career growth and development in addition to ongoing training
Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health)
Reward and Recognition Program
Shopping Discounts with leading retailers on our online platform (Swag Store)
If you have the drive and passion and strive for excellence every time, we want to hear from you!
Apply now!
We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.
Please note:
It is a requirement for all successful applicants to obtain an Airport Identity Card (AIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an AIC.