About the role
We are seeking an organised, proactive Service Coordinator to join our busy team. You will be the vital link between our clients and our on-the-road technicians and Key Account Managers. Using SimPRO, you will manage daily scheduling, dispatching, and job workflows to keep our operations running like clockwork.
Key responsibilities
- Coordinate and assist our technicians using SimPRO for reactive, maintenance and quoted jobs
- Act as the first point of contact for service requests, emergency calls, and provide clients with accurate updates
- Generate monthly client reports for specific sites
- Create, track, and close out work orders, ensuring technician logs, materials, and compliance certificates are correctly recorded
- Generate small quotes as required
- Order parts and components required for specific jobs and coordinate with suppliers
- Review completed jobs in SimPRO and prepare documentation for the Account Managers to ensure seamless billing
About you
- Direct experience using SimPRO software for scheduling or job management is highly preferred
- Previous experience working within HVAC, refrigeration, or a fast-paced trade/construction environment is a major advantage
- Exceptional phone manner and written communication skills with a knack for keeping clients and tradies aligned
- Ability to handle shifting priorities, urgent breakdown calls, and high-volume administration with a calm, organized approach
Benefits
- Fully Funded Health Insurance: Comprehensive medical coverage through Southern Cross Healthcare
- Fully funded Life Insurance policy
- Stable, friendly trade team with a great workplace culture
- Full support and orientation to get you up to speed with our specific workflows
About us
We are a leading Auckland based HVAC and refrigeration company known for delivering top-tier maintenance and installation services to commercial clients. Our team is growing, and we pride ourselves on a supportive, high energy trade environment.