About the role
Shifts will be offered as needed, generally during Monday–Friday working week, also some evening and Saturdays. This is a casual position with no guaranteed hours, and the ability to sometimes help at short notice would be an advantage. You'll help keep the busy reception running smoothly by welcoming patients and checking them in, answering calls, responding to enquiries and booking appointments, processing invoices and collecting payments, updating patient information and completing administration accurately, and passing messages to the clinical team and escalating concerns promptly.
Key responsibilities
- Welcoming patients and checking them in
- Answering calls, responding to enquiries and booking appointments
- Processing invoices and collecting payments
- Updating patient information and completing administration accurately
- Passing messages to the clinical team and escalating concerns promptly
About you
- Excellent people skills and a welcoming, professional manner
- Strong computer skills, accurate data entry and confidence learning new systems
- The ability to stay calm, prioritise tasks and maintain attention to detail
- Reliability, clear communication and a willingness to support teammates
- Good judgement and respect for patient privacy and confidentiality
- Availability to provide occasional cover, sometimes at short notice
- Indici knowledge is preferred
- Previous medical reception or administration experience would be an advantage
About us
Epic Health is a growing, family-friendly general practice in the heart of Tauranga. Our small, integrated team is passionate about providing excellent care and helping patients and whānau feel welcome and supported.
Benefits
Varied, meaningful work in a small clinic where your contribution makes a difference. You'll support a team committed to community wellbeing and help make every patient's experience a little easier. Training in our clinic's systems and processes will be provided.