Our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate.

It’s also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions, and words daily. As a valued member of the Southern Housing Team, you’ll embrace our Values to inspire others as well as yourself to be

Honest
Efficient
Accountable
Respectful
Trusted

You’ll demonstrate our HEART values in your behaviours. You’ll:

Be authentic, open, and transparent in your actions and words
Believe that by working together we accomplish more, and work hard every day to improve services, efficiency, and value for money.
Take responsibility for delivering excellence and own your own actions.
Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do.
Do what you say you will and be relied upon to keep your promises.

And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.

The role Compliance Officer
To provide support to the Compliance Managers. To work as a team to provide support activity that will include administrative tasks, arranging access, resident queries, data entry and ensuring accurate data is held within Apex and other systems.

The location
You’ll be based at one of our main offices in either Farringdon, Croydon, Hastings, Maidstone, or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager.

What you’ll be doing
The role will cover a wide variety of support activities.

You will

Book appointments, update calendars, arrange travel and accommodation as required.
Provide administrative support to the Compliance Managers.
Provide project support to the team and lead on key administrative projects as required.
Support the management and monitoring of relevant compliance contracts.
Assist others in the department to ensure efficient and effective administrative practices.
Deal with telephone calls, emails, CRM’s and written correspondence as necessary.
Liaison with members of staff in other departments and external contacts.
Monitor group e-mail inboxes
Resolve administrative and other queries related to the work of the department.
Work with complaints team to progress complaints to resolution
Develop and maintain compliance administrative and office systems.
Ensure records on Apex and other databases are accurate and up to date.
Ensure data interfaces are functioning with issues identified and corrected.
Process invoices as necessary.
Raise works orders as necessary.
Assist with continuous improvement activity.
Understand the requirements of the management plans and procedures
Support the deliver the requirements in the management plans and procedures.
Assist in the delivery of on time primary activity.
Assist with hard to access properties including cold call visits, stickering.
Attend to court as necessary.
Contribute to the production and execution of quality checking regimes for both internal and external operations.
Assist in monitoring and production of performance reports.
Assist in the delivery of on time remedial activity.
Liaise with Service Charge Team regarding Section 20
Process documentation that validates the closure of remedial activity.

What you’ll need Compliance Officer
Experience of working within Asset Management or Compliance service, especially within a social housing environment. Understanding of Compliance areas and requirements on housing organisations. Proven experience of performance-based management through KPI’s in a customer focused environment. Experience of managing and analysing large data sets, and ensuring taking responsibility for quality compliance data.

Essential Compliance Officer
Good interpersonal skills and the ability to communicate well with tenants, external agencies and tenants’ associations, both verbally and in writing. Numerate, with good analytical skills. Able to analyse statistical and other information, and to produce management reports. Able to write clear and accurate reports which highlight areas for attention and which support compliance. Able to plan and prioritise to ensure the effective use of own time and that of other staff, and the delivery of work plans to timetable, often under pressure.