Operations Coordinator
About Us
Muse Boutique is a celebrated name in the world of luxury fashion, offering a thoughtfully curated selection of local and international designer collections. MUSE is your sanctuary for style. With an ever-expanding e-commerce platform and three boutiques nationwide, Muse Boutique is renowned for its elevated service and meticulous attention to detail.
About the Role
We’re looking for a proactive, detail-driven Stock Operations Assistant to support our ecommerce, stock operations, and boutique teams.
This is a hands-on role at the heart of the business — perfect for someone who loves variety, takes initiative, and thrives in a fast-paced, team-focused environment.
If you love fashion and looking to grow your career within a leading luxury fashion brand, we’d love to hear from you!
Key Responsibilities
Stock Operations & Inventory Management
Oversee the day to day operational management of stock across all MUSE locations
Ensure accurate stock processing, inventory management and transfers within Shopify
Manage regular stocktakes and cycle counts, investigating and resolving inventory discrepancies
Work closely with the buying team to execute stock allocations, replenishment and stock movements
Maintain consistent stock management procedures and identify opportunities to improve accuracy and efficiency
Logistics & Online Operations
Coordinate domestic and international freight, deliveries and courier relationships
Oversee the efficient processing, packing and dispatch of online orders
Manage the day-to-day customer service function, ensuring exceptional service across all customer touchpoints
Oversee customer enquiries, returns, exchanges and complaints, managing escalated issues as required
Boutique & Event Support
Support boutique managers and stylists with stock management and operational requirements
Provide operational support to boutiques to ensure smooth daily trading
Coordinate the operational requirements of archive sales, pop-ups and special events
Support the implementation of new operational processes and business improvement initiatives
Requirements
Minimum 1 year’s experience in retail operations, inventory management, logistics or a similar role, ideally within fashion or premium retail.
Previous hands-on Shopify experience is essential, particularly in inventory management and stock operations.
Excellent organisational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
A proactive, collaborative approach with strong communication skills and the confidence to work independently and take initiative.
A customer-first mindset with an appreciation for luxury fashion and a commitment to delivering exceptional customer experiences.
Details
Location: Newmarket, Auckland
Hours: Full-time, Monday to Friday
How to Apply
If this sounds like the perfect opportunity for you, please send your CV and a cover letter explaining why you’d be a great fit for this role via SEEK.