About the role

We are seeking a highly skilled Level 3 Infrastructure Engineer with strong MSP experience to act as a senior technical resource within our Service Delivery team.

This is a hands-on infrastructure role focused on Windows Server, Azure infrastructure, virtualisation, networking, server migrations, backup and disaster recovery. You will lead complex infrastructure projects, resolve Level 3 escalations, contribute to solution design and support the ongoing stability and security of client environments.

Key responsibilities

• Act as a senior infrastructure engineer across managed client environments

• Serve as the final escalation point for complex Level 1 and Level 2 infrastructure issues

• Design, deploy, migrate and troubleshoot Windows Server environments

• Manage Active Directory, Group Policy, DNS and DHCP

• Deliver Azure infrastructure including VMs, storage, networking and hybrid environments

• Deliver Azure Virtual Desktop (AVD), FSLogix and Azure Files solutions

• Manage VMware and Hyper-V environments

• Deliver server migrations, upgrades and infrastructure refresh projects

• Configure and troubleshoot firewalls, switching, VLANs, routing, wireless and VPNs

• Deliver backup, disaster recovery, restore testing and infrastructure resilience improvements

• Perform technical discovery, dependency mapping and root-cause analysis

• Develop migration, implementation, cutover and rollback plans

• Produce accurate technical documentation and infrastructure diagrams

• Lead major infrastructure incidents and technical remediation

About you

• Minimum 5 years' experience in IT infrastructure/systems engineering

• Minimum 2 years' experience at Level 3 or Senior Engineer level

• Proven MSP experience

• Strong Windows Server, Active Directory, Group Policy, DNS and DHCP experience

• Strong Microsoft Azure infrastructure experience

• Experience with AVD, FSLogix and Azure Files

• Strong VMware and/or Hyper-V experience

• Proven server and cloud migration experience

• Strong networking knowledge including firewalls, switching, VLANs and VPNs

• Experience with backup and disaster recovery solutions

• Strong troubleshooting and root-cause analysis capability

• PowerShell experience desirable

• Excellent documentation, communication and stakeholder management skills

About us

At Essential Tech, we're more than just IT support. We're a team that values Respect, Support, Friendliness, Engagement, Proactivity, and Transparency in everything we do. Since 2007, we've been helping Australian businesses leverage technology to grow, improve security, and operate more efficiently.