Position Overview: 
This is a mid-level position responsible for managing and optimizing the performance of complex networks throughout H2O America. This role involves planning and executing network upgrades, resolving advanced issues, and collaborating with cross-functional teams to support business needs. This role requires strong communications and problem-solving skills to effectively execute networking projects and streamline processes.

Key Responsibilities:

• Designs, implements, and manages LAN/WAN infrastructure and services.

• Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues. Escalates incidents as necessary. 

• Analyzes network performance and recommends improvements.

• Configures, maintains, and monitors routers, switches, telephone systems, firewalls, VPNs, and cloud networking components.

• Monitors for security threats and Implements security best practices to network infrastructure.

• Creates and maintains accurate documentation of network systems and procedures.

• Works and stewards relationships with outside agencies or vendors for support issues relating to enterprise systems.

• Researches emerging technologies to enhance network performance and provide operating efficiencies.   

• Mentors junior team members and provides technical guidance.

• Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.

• Travels to remote sites as needed to provide on-site support.

• Required to complete occasional evening and weekend work as part of an on-call rotation schedule to meet deadlines or address emergencies as needed.

• Performs other duties or special projects as required or assigned.

• Bachelor’s degree and/or 5+ years of network engineering experience.

• Valid driver’s license.

• Holds relevant certifications for the team’s need or directed by management.

• Strong understanding of configuring network equipment (routers, switches, firewalls, SD Wan, etc.) and cloud-based networking.

• Proficiency in configuring Cisco/Juniper or equivalent network equipment.

• Experience with network monitoring and security tools.

• Excellent communication, organization, and analytical skills. 

• Demonstrated project management skills.

• Knowledge of ITIL 4 processes preferred.