About the role
This is a newly created, hands-on role. You will work directly with the Dealer Principal and department managers to find practical opportunities, turn them into well-tested improvements, and make daily operations more visible, consistent and less manual. You will help bring practical AI, data and smarter systems into a real business across sales, service, parts and administration.
Key responsibilities
Map current processes across sales, service, parts and administration to identify bottlenecks, duplicated work, data gaps and automation opportunities
Work with data from our Dealer Management System (DMS), CRM, service and parts systems to improve reporting quality and consistency
Build useful management dashboards, recurring reports and simple data tools
Research, test and help implement practical AI and workflow-automation tools
Support low-risk, approved improvements such as internal exception alerts, report preparation, data reconciliation and lead follow-up tasking
Assist with approved integrations or data exchanges between systems, while working within vendor capabilities and access controls
Document processes and explain findings clearly to non-technical managers and staff
Help develop a practical longer-term roadmap for AI, data and process improvement across both locations
About you
Currently studying, or recently graduated, in Business Analytics, Data Science, Computer Science, Business Information Systems, IT or a related field
Strong Excel skills and practical experience cleaning or analysing data; Power Query and PivotTables are highly regarded
Experience with Power BI or a similar reporting/dashboard tool
Working knowledge of SQL, Python, or both
Practical use of ChatGPT, Microsoft Copilot or a comparable generative-AI tool for data, process or business work
Strong analytical thinking and an ability to explain technical information clearly to non-technical people
Organised, self-motivated and comfortable working independently on defined projects
Sound judgement: you test results, check data quality and seek approval before making changes that affect customers or business systems
About us
We are an Isuzu truck dealership with two locations in the Wollongong region.