Job Role – SAP GATP Functional Support

Location –Hercules California (Hybrid)

Key Responsibilities

1. SAP GATP Functional Support & Configuration

Provide L2/L3 functional support for SAP GATP (Global Available-to-Promise) and Batch Determination-related incidents and service requests, ensuring timely resolution within established SLAs.
Configure and maintain GATP functionalities, including Product Availability Check (PAC), Product Allocation (PAL), Rules-Based ATP (RBA), and Backorder Processing (BOP).
Analyze and resolve issues related to product availability, order confirmations, allocation constraints, and backorder processing.
Optimize ATP configurations and business rules to improve delivery date accuracy and order fulfillment performance.

2. SAP Batch Management & Determination

Configure and support SAP Batch Determination processes, including strategy types, condition techniques, search strategies, batch classification, and sort rules.
Implement and maintain batch selection logic based on Shelf Life Expiration Date (SLED), FEFO (First Expired, First Out), and other business-specific criteria.
Troubleshoot batch determination failures, incorrect batch assignments, batch splits, and related delivery processing issues.
Ensure batch selection processes comply with business requirements, product quality standards, and regulatory traceability requirements.

3. Business Process Analysis & Solution Design

Collaborate with Customer Service, Supply Chain, Demand and Supply Planning, Quality, and IT teams to understand business requirements and translate them into effective SAP functional solutions.
Conduct functional assessments, impact analysis, and gap analysis for GATP and batch determination enhancements.
Prepare functional specifications, configuration documentation, process flows, and technical requirements for development teams.
Identify opportunities to streamline availability checking, allocation, and batch selection processes.

4. Incident Management & Continuous Improvement

Perform detailed root-cause analysis of recurring production issues, including incorrect order confirmations, allocation discrepancies, backorder exceptions, and batch determination failures.
Implement permanent corrective and preventive solutions to minimize recurring incidents and improve system stability.
Manage incidents, service requests, and problem records through Jira Service Management (JSM), following ITIL-based service management practices.
Monitor ticket aging, SLA compliance, and operational performance while proactively identifying potential service risks.

5. Project Delivery & Integration

Lead the GATP and Batch Determination functional workstream for SAP enhancements, transformation initiatives, and supply chain projects.
Participate in end-to-end project activities, including requirements gathering, solution design, configuration, unit testing, System Integration Testing (SIT), User Acceptance Testing (UAT), cutover, and post-go-live hypercare.
Monitor and troubleshoot SAP ERP–SAP APO integration through the Core Interface (CIF), ensuring consistent data exchange and integration stability.
Validate relevant master data and integration dependencies to maintain accurate availability checks and batch determination outcomes.

6. Documentation, Compliance & Governance

Develop and maintain functional documentation, configuration records, Standard Operating Procedures (SOPs), and knowledge base articles.
Ensure adherence to SOX controls, quality management requirements, audit standards, and applicable regulatory guidelines.
Support internal and external audits by providing relevant system documentation, process evidence, and configuration details.
Promote consistent functional governance and knowledge sharing across business and IT teams.

Required Qualifications & Experience

Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Engineering, or a related discipline.
10+ years of SAP functional experience, with strong hands-on expertise in SAP GATP and Batch Management/Determination.
Extensive experience configuring and supporting SAP GATP functionalities, including:

Strong expertise in SAP Batch Determination, including condition techniques, strategy types, search strategies, batch classification, sort rules, and batch selection.
Practical experience implementing and supporting SLED-based and FEFO-based batch determination logic.
Good understanding of end-to-end Order-to-Cash (OTC) and supply chain processes.
Working knowledge of SAP SD, MM, LE, and PP integration points.
Experience with SAP APO CIF (Core Interface), including integration monitoring, master data consistency, and troubleshooting.
Strong functional troubleshooting, analytical, and root-cause analysis capabilities.
Experience preparing functional specifications, configuration documentation, test scripts, and process documentation.
Familiarity with ITIL-based incident, problem, and change management processes.
Hands-on experience working with Jira Service Management (JSM) or similar ITSM platforms.
Excellent communication, stakeholder management, and cross-functional collaboration skills.

Preferred Qualifications

Experience working in life sciences, medical devices, pharmaceuticals, or other regulated industries.
Understanding of Good Manufacturing Practices (GMP), batch traceability, product shelf-life management, and quality-related supply chain controls.
SAP certification in relevant supply chain modules, particularly SAP APO or related planning and availability management solutions.
Experience supporting global SAP landscapes and collaborating with geographically distributed business and technical teams.
Exposure to SAP S/4HANA supply chain processes and integration considerations.
Willingness and flexibility to travel domestically and internationally as business requirements dictate.