We are seeking an exceptional Operations Manager / Lodge Anchor to lead Letamo at Qwabi, bringing together luxury hospitality, authentic guest experiences and outstanding operational leadership. As the senior operational leader at the lodge, the successful candidate will be responsible for ensuring that every aspect of the operation works seamlessly, from the guest journey and service delivery to team performance, operational standards and financial discipline. The role calls for an experienced and highly visible hospitality leader who leads from the floor, develops people and consistently inspires the team to deliver memorable experiences

• Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance
• Sound understanding of labour legislation in South Africa
• In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry
• Solid understanding of fair labour practices and HR procedures
• Excellent verbal and written communication skills, with the ability to engage confidently at all levels
• Strong time management and project management capabilities, with the ability to prioritize effectively
• Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment