About The Role FDM is a global business and technology consultancy seeking Business Analysts to work with our global systems integrator client on a major Central Government Service Transformation Programme. This initiative forms part of a core-funded Service Transformation Portfolio, focused on improving operational efficiency, increasing productivity, reducing costs, and accelerating the digitisation of critical business processes.
As part of a significant programme expansion, we are seeking experienced Business Analysts with process improvement and automation expertise to join multidisciplinary delivery pods responsible for identifying opportunities for digitisation, capturing business requirements, and supporting the delivery of innovative low-code solutions using Microsoft Power Platform, Power Automate, GOV. UK services, and no-code/low-code forms technologies. This is an initial assignment running through to March 2027, with strong potential for extension as additional discovery activity and delivery workstreams are onboarded.
Key Responsibilities
Engaging with business stakeholders to understand operational challenges, requirements, and opportunities for automation
Conducting workshops, interviews, and process discovery sessions to capture business and user needs
Analysing existing business processes and identifying opportunities for digitisation, optimisation, and service improvement
Documenting functional and non-functional requirements, user stories, business rules, and acceptance criteria
Creating process maps, workflow diagrams, wireframes, and business analysis artefacts to support solution design
Supporting the design and development of case management systems, digital forms, and workflow automation solutions
Collaborating closely with Delivery Managers, Developers, UX Designers, and Architects throughout the delivery lifecycle
Ensuring solutions align with business objectives, user needs, and GOV. UK service standards
Supporting backlog refinement, sprint planning, testing, and user acceptance activities
Facilitating communication between business and technical stakeholders to ensure shared understanding of requirements
Identifying risks, assumptions, dependencies, and impacts associated with proposed solutions
Supporting change management, process adoption, and benefits realisation activities
Contributing to continuous improvement initiatives and the identification of further automation opportunities
About You Must Have
3-5+ years' experience working as a Business Analyst within digital transformation, process improvement, or technology-enabled change programmes
Proven experience gathering and documenting business requirements across multiple stakeholder groups
Strong process mapping and business process analysis skills
Experience identifying opportunities for workflow automation, digitisation, and operational efficiency improvements
Experience producing user stories, acceptance criteria, functional specifications, and business analysis documentation
Strong stakeholder engagement and workshop facilitation skills
Experience working within Agile delivery environments
Ability to collaborate effectively with Developers, Architects, UX Designers, and Delivery Managers
Excellent analytical, problem-solving, and critical-thinking skills
Strong written and verbal communication skills
Ability to translate complex business requirements into clear, actionable deliverables
Experience supporting testing, user acceptance, and business readiness activities
Nice to Have
Experience delivering projects within government or public sector environments
Knowledge of GOV. UK service standards and digital service delivery principles
Experience working on process automation, workflow management, or low-code platform initiatives
Familiarity with Microsoft Power Platform, Power Automate, and associated technologies
Experience supporting the delivery of case management solutions
Understanding of service transformation, operational optimisation, and continuous improvement methodologies
Experience creating wireframes, user journeys, and service blueprints
Knowledge of business architecture, process modelling, or customer journey mapping techniques
Relevant Business Analysis certifications such as BCS Business Analysis, Agile BA, or equivalent
Awareness of accessibility and user-centred design principles within digital service delivery
About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Why join us
Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension