We are seeking a friendly, organised, and proactive Dental Administrator/Dental Assistant to join our team.
The ideal candidate will have excellent communication skills, a strong understanding of modern technology, and a genuine passion for providing outstanding patient care.
This is a varied role combining front-desk administration, patient coordination, digital management, and clinical dental assistance.
We are looking for someone who is comfortable using technology to improve efficiency, enjoys working with people, and can adapt quickly to new systems and processes.
Key Responsibilities:
1. Administration and Patient Coordination
- Welcome patients warmly and create a positive first impression.
- Manage appointments, patient enquiries, phone calls, emails, and follow-ups.
- Maintain accurate patient records and confidential information.
- Coordinate appointment schedules and support efficient daily clinic operations.
- Assist with treatment plans, invoicing and payments where applicable.
- Communicate clearly with patients about appointments, treatment processes, and practice procedures.
2. Technology and Digital Systems
- Confidently use computers, digital communication tools, and practice management software.
- Manage electronic patient records, digital forms, online bookings, and appointment reminders.
- Learn and adapt to new software, digital workflows, and emerging technologies.
- Use technology to improve administrative efficiency and the overall patient experience.
- Maintain accurate digital records while following privacy, confidentiality, and cybersecurity requirements.
- Demonstrate initiative in identifying opportunities to streamline administrative tasks through technology.
3. Clinical Dental Assistance
- Assist the dentist during clinical procedures, as required and within the candidate’s training and scope of practice.
- Prepare treatment rooms, instruments, and materials.
- Follow infection prevention, sterilisation, and health and safety protocols.
- Maintain a clean, organised, and well-stocked clinical environment.
- Support patient comfort and help patients feel relaxed and informed throughout their visit.
4. Communication and Teamwork
- Communicate professionally, clearly, and empathetically with patients and colleagues.
- Explain routine procedures and appointment information in an easy-to-understand manner.
- Demonstrate active listening, patience, and a positive attitude.
- Work collaboratively with dentists and other team members.
- Handle challenging situations calmly and professionally.
- Contribute to a supportive, respectful, and patient-focused workplace.
Essential Skills and Attributes
The successful candidate will demonstrate:
- Excellent verbal and written communication skills.
- Strong computer literacy and confidence using modern technology.
- Good organisational skills and attention to detail.
- A friendly, professional, and patient-focused approach.
- The ability to multitask, prioritise, and work efficiently in a busy environment.
- A willingness to learn new systems and embrace digital innovation.
- Reliability, initiative, and a proactive approach to problem-solving.
- A strong commitment to patient confidentiality and professional ethics.
- The ability to work independently while contributing positively to a team.
Qualifications and Experience
- Previous experience in dental administration, reception, or dental assisting is preferred.
- Experience using dental practice management software is an advantage.
- Relevant dental assisting qualifications or clinical experience are desirable.
- Training will be considered for candidates who demonstrate strong transferable skills, excellent communication, and a willingness to learn.
- Applicants must be willing to undertake any required training and meet applicable clinical and workplace requirements.
What We Are Looking For
We are looking for someone who is more than just an administrator or dental assistant. We want a team member who is confident with technology, enjoys communicating with people, takes pride in their work, and understands the importance of creating a smooth and positive patient journey.
The ideal candidate will be adaptable, forward-thinking, and motivated to help the practice operate efficiently while maintaining high standards of patient care.
How to Apply
If you are organised, technology-savvy, an excellent communicator, and passionate about helping people, we would love to hear from you.
Please submit your CV and a brief cover letter outlining your relevant experience, computer skills, and why you would be a great fit for our team to [email protected].
We look forward to welcoming someone who shares our commitment to excellence and community care.