Jewish Family Service Association of Cleveland is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, ethnic group, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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JFSA of Cleveland is celebrating its 150th anniversary!  We have been a Top Places to Work winner for the last 14 consecutive years and offer a broad array of social services to residents across the Eastern suburbs of Cleveland, Ohio. We have an immediate opening for a Director of Performance Improvement & Outcomes. This role is full-time, salary commensurate with experience, and office-based.

Job Summary: The Director of Performance Improvement & Outcomes leads and directs the Agency's quality improvement and clinical outcomes activities. The Director serves as the Agency's Corporate Compliance Officer and facilitates the establishment of quality standards and desired client outcomes in collaboration with the management team. The Director is responsible for determining the appropriate outcomes to collect, coordinating and evaluating efforts and risk management activities, and analyzing and interpreting data to support outcomes management, record review, regulatory compliance, patient safety, clients' rights, incident review, and performance improvement initiatives. 

 

Duties and Responsibilities: 

• Serves as the chief coordinator of all agency quality improvement initiatives
• Provides leadership for ensuring adherence to the agency’s Quality Management Plan, including the monitoring of monthly audits of behavioral health and social service records.
• Collects clinical outcomes data and performs analysis in support of clinical process improvement initiatives
• Manages accreditation and certification activities, including the preparation and coordination of CARF, state, and ADAMHS Board site visits
• Gathers and analyzes data on performance metrics to facilitate the review of program effectiveness
• Evaluates patient care data, including major unusual incident review, to ensure that care is provided in accordance with clinical guidelines and organizational standards.

• Monitors unusual incident reports to facilitate compliance and risk management

• Serves as Agency Client Rights Officer

• Utilizes computer-based technology to support clinical effectiveness evaluatio

• Acts as Chairperson for the Quality Improvement Committee

• Develops standard reports to communicate service outcomes and quality performance indicators for staff, Board of Directors, governing bodies, and accrediting agencies

• Creates and monitors plans of correction generated in response to audit findings as appropriate

• Addresses all potential breaches of compliance identified through the compliance hotline or in writing

• Demonstrates awareness of, follows all safety policies and procedures, and adheres to all recommended safe work practices.  Also contributes to the control of hazards in the specified area of responsibility.

• Performs other duties or special projects as required or assigned 

Education/Experince/Knowledge Skills & Abilities:

• Bachelor's degree in social sciences, human services, or related field
• Master's degree preferred
• Minimum of 5 years of   performance improvement or project management experience
• Experience conducting research,  program evaluation, risk management activities, and data analysis in a human services organization required
• Experience providing direct services to persons with mental, physical, or developmental disabilities preferred. 
• Ability to objectively evaluate information against defined standards is essential for this position
• Strong organizational skills, project management, and presentation skills
• Ability to integrate, analyze, synthesize, and summarize information to make judgments related to ethical strategies to improve care.

• Advanced use of relational database and query tools, statistical tools, spreadsheets, presentation tools, and word processing.

• Knowledge of performance improvement, regulatory and professional standards, evidence-based practice, patient safety, and outcomes management.

• Evidence-based decision-making skills.

• Analytic, planning, and organizational skills needed to manage multiple projects or responsibilities.

• Ability to function effectively in a fluid, dynamic, and rapidly changing environment.

• Proficiency in Microsoft Office products, particularly Access, Excel, and Outlook, and SPSS.

• Effective oral and written communication skills.

• Familiarity with state regulations related to the provision of mental health, mental retardation and developmental disabilities, home care, and elder support services.

• Familiarity with CARF is a plus.

 

Benefits:

• 403(b) retirement savings plan with 3.5% match
• Medical, dental, life, and vision insurance
• Company-paid life insurance
• Flexible spending and health savings accounts
• Generous paid time off policy  
• Paid holidays 
• Free parking