Key Responsibilities * Manage warranty claim operations end to end by supervising parts inwarding, component inspection and precise documentation * Investigate warranty discrepancies thoroughly to identify root causes and implement swift corrective solutions * Compile and deliver in-depth warranty trend reports and failure analyses to support strategic management decisions * Refine existing warranty workflows and software systems continuously to boost operational efficiency across service channels * Deliver targeted training programmes to dealership and workshop staff to guarantee strict warranty policy compliance * Liaise cross-functionally between authorized service centres, internal departments and engineering teams to ensure smooth claims processing * Audit warranty parts consumption and maintain comprehensive scrap and replacement records in line with regulatory standards Ideal Candidate * BTech or Diploma in Mechanical, Electrical or Automobile Engineering * 1 - 3 years of experience in warranty management, preferably in the automotive or EV sector * Hands-on experience in parts inwarding, inspection and discrepancy handling * Strong analytical ability to prepare and interpret warranty reports * Good communication and presentation skills for conducting workshops * Proficiency with warranty management software and Microsoft Office tools * Proven ability to collaborate effectively with multiple stakeholders