- Proactively contact customers regarding past‑due invoices
to secure payment and resolve collection issues
- Manage a high‑volume collection workload, including
significant inbound and outbound customer communications
- Negotiate payment commitments, payment plans, or settlements in
alignment with credit policies and guidelines
- Maintain assigned customer accounts within established credit
and aging targets by monitoring:
- Review and resolve daily collection exceptions, including
orders placed on credit hold
- Investigate and resolve customer disputes related to invoices,
pricing, shipments, or payments in coordination with internal teams
- Provide customers with required documentation (invoices,
statements, proof of delivery, etc.) to facilitate payment
- Accurately update customer account records and
apply appropriate adjustments following accounting
procedures
- Promote positive, professional relationships with customers
while enforcing credit and collection standards
- Support continuous improvement initiatives related to
collections processes and customer experience
Requirements
- Bachelor’s degree in Commerce, Accounting, Finance, or a
related field preferred
(or equivalent education and relevant experience)
- Minimum 3 years of experience in collections, credit,
or accounts receivable operations
- Basic to intermediate understanding of accounting and accounts
receivable principles
- Strong customer service and negotiation skills
- Ability to communicate professionally and effectively with
customers, both verbally and in writing, in English
- Proficiency in Microsoft Office applications, particularly
Excel and word processing
- Experience with ERP or financial systems preferred
- Strong data entry skills; 10‑key proficiency and
fast, accurate typing preferred
- High attention to detail and strong organizational skills