About the role
We're looking for a Technical Lead to join Moshtix in Auckland and lead our engineering work on Universe, Ticketmaster's global self-serve ticketing platform headquartered in Toronto.
You'll be a permanent member of the Moshtix engineering team, with a dedicated focus on building alongside the Universe engineering and product teams.
It's a hands-on leadership role at the intersection of two platforms, two teams and two hemispheres.
You'll write and review code, shape architecture, grow engineers and set the bar for how a modern engineering team works with AI. You'll also connect the two businesses so that what each does best strengthens the other.
Key responsibilities
Lead the technical direction and delivery of a cross-functional team focused on Universe, owning outcomes from discovery and design through build, release and support
Architect and build new products and features, and pragmatically maintain and modernise legacy and core systems
Write, review and pair-program on production code, and set the standard for quality, testing, observability and performance
Drive contract-driven, well-documented service and API design (e.g. protobuf/gRPC, GraphQL) so teams in different time zones can build in parallel with confidence
Spot where capabilities from one platform can strengthen the other and make sound build, buy and reuse decisions
Collaborate and align with Universe engineering and product leaders locally and in Toronto, building strong, trusted working relationships
Take part in Universe planning, architecture and design reviews, and represent the APAC team's work and perspective
Keep your team positive, productive and healthy, set clear expectations, track progress against objectives and hold regular one-on-ones with direct reports
Mentor engineers and create development opportunities, including helping them grow as AI changes what great engineering looks like
Keep platforms stable and performant under spiky demand by planning for major on-sales and launches, leading incident response and running blameless post-incident reviews
About you
7+ years of experience writing high-quality software in productive engineering teams, including 2+ years as a technical lead or in an equivalent technical leadership role
Deep full-stack experience with TypeScript/JavaScript, Node.js and React (Next.js a plus), and professional experience in at least one other language such as Go, Ruby or C#
Proven experience designing, running and scaling distributed systems in the cloud (AWS and/or GCP preferred), including event-driven architectures and messaging such as Kafka or EventBridge
Strong API design skills across REST, GraphQL and/or gRPC/protobuf, and solid experience with relational and NoSQL data stores (e.g. Postgres, MSSQL, MongoDB, DynamoDB) and caching
Daily, hands-on use of AI coding tools and agents (e.g. Claude Code, GitHub Copilot, Cursor), with a clear view of where they help, where they don't, and how to review their output critically
Strong record of testing, CI/CD and observability practice (e.g. Jest, Playwright, GitHub Actions, Argo CD, Docker, Kubernetes, Grafana)
Experience leading legacy modernisation, such as Rails or ASP.NET to modern services, without disrupting a live business
Excellent written and verbal communication, including RFCs, design docs and async hand-offs that colleagues on the other side of the world can act on without a meeting
Demonstrated success working with teams and stakeholders across multiple time zones
The right to work in New Zealand
About us
Moshtix is a leader in ticketing for live music venues and greenfield festivals across Australia and New Zealand. We deal with heavy complexity and load for some of the biggest festivals and best-known venues in ANZ live entertainment. Moshtix was acquired by Ticketmaster in 2019 and still runs independently, with our own roadmap and technology, backed by a Fortune 500 company.
Universe is Ticketmaster's self-serve ticketing platform, headquartered in Toronto, and specialises in timed-entry events, exhibitions and immersive experiences. It supports long-running attractions, touring exhibitions, festivals, and DIY events in more than 15 countries. It solves hard problems in capacity, scheduling and scale. Universe was acquired by Ticketmaster in 2015 and also operates with its own roadmap and a modern tech stack.
We're part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we're uniquely placed to deliver on that vision.