About the role

You'll be the first point of contact for our customers, providing helpful service in person, over the phone and by email, while supporting our sales and office teams.

Key responsibilities:

• Welcoming customers and answering incoming calls

• Taking and processing customer orders accurately

• Handling customer enquiries and monitoring sales emails

• Advising customers of unavailable products and offering alternatives

• Keeping with general administration, accounts and sales support

• Keeping our front office tidy and welcoming

About you:

• Great customer service and communication skills

• Organised, accurate and comfortable using computers

• Can manage a variety of tasks in a busy environment

• Reliable, works well with others and shows initiative

• Previous customer service, reception or administration experience would be an advantage