Job Description – Warehouse Operations Supervisor

Position

Warehouse Operations Supervisor

Department

Supply Chain / Logistics

Reporting To

Warehouse Manager / Assistant Warehouse Manager

Location

Distribution Centre / Warehouse

Job Purpose

To supervise day-to-day warehouse operations, ensuring timely, accurate, and efficient receiving, storage, picking, packing, dispatch, inventory handling, and housekeeping while maintaining productivity, safety, quality, and service-level standards.

Key Responsibilities

1. Warehouse Operations

• Manage day-to-day warehouse activities as per SOP.
• Ensure proper storage, binning, stacking, and material handling.
• Maintain optimum utilization of warehouse space.
• Ensure FIFO/FEFO wherever applicable.
• Monitor material movement and prevent damage, loss, and misplacement.

2. Picking & Packing

• Plan and allocate manpower according to daily workload.
• Supervise picking, sorting, packing, and staging activities.
• Ensure picking accuracy and timely order completion.
• Monitor productivity against defined standards.
• Ensure proper handling of apparel, FMCG, non-apparel, and fragile products.

3. Dispatch Operations

• Ensure orders are ready as per dispatch plan.
• Coordinate vehicle loading and ensure proper loading sequence.
• Verify cartons/shipments before dispatch.
• Ensure documentation and system transactions are completed accurately.
• Coordinate with transportation and stores for dispatch-related issues.

4. Inventory Control

• Support cycle counts and physical stock verification.
• Investigate stock discrepancies and report root causes.
• Ensure proper system vs. physical inventory accuracy.
• Monitor damaged, excess, short, and obsolete inventory.

5. Manpower Management

• Allocate manpower based on workload and productivity requirements.
• Monitor attendance, productivity, and discipline.
• Guide and train warehouse associates on SOPs and safety.
• Coordinate with outsourced manpower agencies where applicable.

6. MIS & Performance Monitoring

• Monitor daily operational KPIs such as:
  • Picking productivity
  • Picking accuracy
  • Dispatch adherence
  • Inventory accuracy
  • Order completion
  • Manpower productivity
  • Warehouse utilization
  • Damage/shrinkage
• Prepare daily/shift-wise operational reports.

7. Safety & Compliance

• Ensure compliance with warehouse safety standards and SOPs.
• Ensure proper use of PPE and material-handling equipment.
• Maintain housekeeping and 5S standards.
• Report unsafe conditions, incidents, and near misses.