Te Whiwhinga mahi - The Opportunity – Operations Planning Manager
This role will lead, motivate and empower a team to deliver the public transport services that enable better customer outcomes on Auckland's public transport (PT) network.
The team manages PT timetables, schedules and other elements of detailed services operations design including run-time and peak vehicle requirement (PVR). With a deep understanding of PT performance and operations, this role collaborates with the planning and service operations functions, helping the planning and implementation of service changes.
This role is strategic and is responsible for building excellent relationships with our bus, train and ferry operators. In addition, the role will oversee development of conceptual service design & specification, as well as analyses of PT performance and customer insights to develop the detailed planning required to implement change.
Key tasks will include:
- Leading and engaging the team, ensuring the effective management of the team by providing feedback and coaching, discussing personal development plans and opportunities for growth.
- Working alongside the team on a rolling review of network performance in terms of patronage, capacity, resource utilisation and customer experience.
- Working day to day with bus and ferry operators to get initiatives over the line.
- Overseeing the team responsible for producing timetables, peak vehicle requirements and optimising schedules.
- Working closely with Service Change Planning team to schedule and timetable future service improvements and agree these with bus & ferry service operators.
- Taking a proactive, strategic view on network optimisation (focus on fine tuning resources to get better customer outcomes)
- Discussing customer, operational and design criteria with teams across AT to make sure requirements are considered in development of new or improved timetables and schedules.
- Working with internal teams to identify and prioritise what review, analysis and timetable/schedule creation are required, and checking the progress of current development.
- Guiding analysts on their approach to a set of proposed timetables to make sure business requirements are understood, proposed outcomes will be effective and key principles and methodologies are being used appropriately.
- Meeting with bus & ferry service operators to influence implementation of change by describing opportunities, outlining expected benefits, and providing robust evidence.
- Analyse underperforming services that are not meeting Regional Public Transport Plan (RPTP) expectations to understand root cause and define remedial action
Nā tāu rourou | What will you bring?
Minimum:
- A tertiary qualification in transport planning, management, business, commerce, economics, mathematics or related discipline.
Desired:
- Formal qualification in a transport planning discipline.
- Masters level degree.
Role specific experience
Minimum:
- 7 years’ experience in an analytics role or service delivery and performance management role.
- Leading an analytical team in a political or highly complex organisation.
- Managing relationships with senior stakeholders.
Desired:
- Public transport service delivery.
- Contract management experience.
- Understanding of local government.
- Scheduling software experience.
Ko mātou tēnei | Our Organisation
At Auckland Transport, people are at the heart of everything we do. We're proud to foster a workplace where inclusion isn't just encouraged—it's embedded in our culture. We celebrate diversity in all its forms and are committed to creating an environment where everyone feels safe, respected, valued, and supported. Our values guide how we work and connect: Manaakitanga - we care deeply for our communities; Tiakitanga - we prioritise safety in every journey; Whanaungatanga - we build strong relationships; and Auahatanga - we strive to be better, bolder, together.
Tono mai ināianei! | Apply Now!
Come join us in shaping the future of transport in Auckland - apply today with an up-to-date CV and cover letter.
We move and connect Tāmaki Makaurau through great public transport