Location: Houston, TX

Department: DEPTEC

The Opportunity

The Warranty Manager provides leadership and oversight for warranty administration across facilities, building systems, equipment, and assets. This role manages warranty documentation, claims, vendor coordination, and issue resolution to ensure contractual and manufacturer obligations are fulfilled. The Warranty Manager partners with commissioning, maintenance, construction, procurement, and operations teams to improve asset reliability, recover warranty value, reduce costs, and support an effective transition from project turnover to ongoing operations.

What you will do?

Leadership & Program Management

Develop, implement, and maintain standardized warranty management processes and procedures.
Provide guidance to maintenance and operations teams on warranty requirements, coverage, and claim procedures.
Promote accountability, timely follow-up, and continuous improvement across the warranty program.

Warranty Administration

Maintain a centralized register of warranties for facility systems, equipment, parts, and assets.
Review warranty terms, coverage periods, exclusions, and required maintenance conditions.
Submit, track, and manage warranty claims through final resolution.

Commissioning & Turnover

Coordinate with commissioning and project teams to collect warranty certificates, manuals, startup records, and turnover documentation.
Verify that warranty information is complete and accurately associated with assets before site turnover.
Identify documentation gaps and drive corrective actions with contractors and vendors.

Vendor & Contractor Management

Serve as the primary point of contact for warranty-related issues with manufacturers, suppliers, and contractors.
Coordinate inspections, repairs, replacements, and technical support under warranty.
Escalate unresolved issues and enforce contractual warranty obligations.

Maintenance & Asset Support

Partner with maintenance teams to determine whether equipment failures or deficiencies qualify for warranty coverage.
Ensure required preventive maintenance records are maintained to protect warranty eligibility.
Support root cause analysis for recurring failures and recommend corrective actions.

Reporting & Continuous Improvement

Prepare reports on claim status, recovery value, cost avoidance, recurring failures, and vendor performance.
Monitor warranty-related KPIs and identify opportunities to improve asset reliability and lifecycle cost.
Recommend improvements to specifications, turnover standards, and future procurement decisions.

Required Qualifications

Bachelor’s degree required in Engineering, Facilities Management, Construction Management, Business Administration, or a related field.
5+ years of experience in warranty administration, facilities management, maintenance operations, construction, commissioning, or asset management.
Experience managing warranty claims for HVAC, electrical, plumbing, mechanical, controls, or other building systems.
Strong technical knowledge and hands-on background in warranty repairs, troubleshooting, and failure resolution for critical facility systems, including HVAC/chillers, generators, electrical distribution equipment, and controls.
Demonstrated experience coordinating and managing warranty repairs from initial equipment failure or deficiency through troubleshooting, root cause identification, vendor engagement, repair/replacement, documentation, and final claim resolution.
Strong understanding of equipment warranty requirements, repair procedures, manufacturer requirements, and the coordination of qualified technicians, contractors, and OEM representatives for warranty-related repairs.
Ability to evaluate equipment failures and technical deficiencies across HVAC, generators, electrical systems, and controls to determine potential warranty responsibility and ensure repairs are completed in accordance with manufacturer requirements and contractual obligations.
Strong understanding of commissioning, project turnover, preventive maintenance, and asset lifecycle practices.
Ability to review contracts, warranty provisions, service agreements, and technical documentation.
Experience with CMMS, asset management systems, document control platforms, or warranty tracking tools.
Strong vendor management, negotiation, problem-solving, and written communication skills.
Ability to analyze claim trends, equipment history, costs, and performance data.

How we support you

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [email protected]