About us
At Blackcurrent, we're passionate about empowering businesses, farmers and growers to take control of their energy. Through innovative solar, battery and energy solutions, we help customers reduce costs, increase resilience, and make a positive impact on the future of energy.
We're looking for a highly organised and customer-focused Customer Solutions Coordinator to become a key part of our growing team. This role is perfect for someone who enjoys solving problems, coordinating multiple moving parts, and ensuring every customer receives an exceptional experience from enquiry through to installation and software support.
About the Role
Our Customer Solutions Coordinators are a central point of contact for customers throughout their journey with Blackcurrent. You'll work closely with our sales, operations, installation and technical teams to ensure every project progresses smoothly and every customer feels informed, supported and valued.
You'll play a vital role in delivering on our purpose by helping make the transition to smarter energy solutions simple, seamless and positive for our customers.
Key Responsibilities
Manage customer enquiries via phone, email and CRM systems.
Coordinate customer communications through installation and completion.
Schedule appointments, site visits and installation activities.
Maintain accurate customer records and project documentation.
Communicate project updates and set clear customer expectations.
Work closely with suppliers, installers and internal teams to ensure projects remain on track.
Assist with preparation of proposals, contracts and customer documentation.
Resolve customer issues and proactively identify solutions.
Support continuous improvement of customer experience and operational processes.
What We're Looking For
Outstanding customer service and communication skills.
Strong organisational and time management abilities.
High attention to detail and ability to manage multiple priorities.
A proactive, solutions-focused mindset.
Experience in customer service, project coordination, administration, sales support or operations coordination.
Confidence using CRM systems and Microsoft Office applications.
Ability to build positive relationships with customers and colleagues alike.
Able to thrive in a fast paced, changing environment
Bonus Points For
Experience in the solar, electrical, construction, energy or technology sectors.
Experience coordinating field teams or installation projects.
Familiarity with project management or workflow systems.
What Success Looks Like
Customers feel informed, supported and confident throughout their journey.
Projects are coordinated efficiently and completed on schedule.
Communication between customers, installers and internal teams is seamless.
Issues are addressed proactively before they become problems.
Every interaction reflects Blackcurrent's commitment to service, innovation and impact.
Why Join Blackcurrent?
Be part of a growing company making a difference in the energy transition
Work alongside passionate, knowledgeable and supportive people.
A role where your contribution directly improves customer outcomes and company success.
If you're passionate about delivering exceptional customer experiences and want to be part of a company helping lead the future of energy, we'd love to hear from you.
Apply now with your CV and a brief cover letter telling us why you'd be a great fit for Blackcurrent.