Organized Retail Crime (ORC) Investigator Summary:

The Organized Retail Crime (ORC) Investigator will specialize in safeguarding customer assets from losses due to large-scale organized external theft and fraud. This key role will be the client's Subject Matter Expert on serial external crime and related threats to profitability and customers/employee safety.

 

ORC Investigator Qualifications:

· 5-8 Years of Retail Loss Prevention or Law Enforcement experience directing large-scale, complex investigations.

· Proven track record in recognizing and resolving large-scale eCommerce and online fraud.

· Proven ability to resolve investigations and deploy tactics to reduce risk from serial violent crime including armed robberies, store takeovers, and overnight burglaries.

· Understanding of Logistics and successful resolution of cargo theft, hijackings, and large-scale diversion.

· Effectively utilize all investigative tools.

· Excellent communication and leadership skills.

• Ensure proper preparation, maintenance, and retention of all reports, evidence, files, and records in accordance with company guidelines and local authority.
• Maintain video library and BOLO files of known shoplifting suspects, issue BOLOs to law enforcement when appropriate.
• Testify in criminal proceedings when required; work closely within the judicial system to ensure prosecution and maximize restitution opportunities.

· Ability to work independently and produce sustainable results with minimal supervision.

· Availability to work off hours and weekends with 50% travel on short notice.

· Knowledge of current security technology, including access control, CCTV, identification, and special applications.

 

Knowledge, skills, and ability requirements (minimum competencies required for job performance)

• Excellent interpersonal, written, and oral communication skills
• Working knowledge of computers and related MS Office applications
• Strong project management skills
• Strong knowledge of audit procedures
• Knowledge of applicable federal laws, state laws, and city ordinances
• Thorough knowledge of POS systems
• Knowledge of physical security applications; conducting stationary and mobile surveillance operations
• Understanding of retail sales drivers, financial reports, and retail business acumen
• Ability to function independently and problem solve with minimal direction
• Ability to manage confidential and sensitive information in a professional manner
• Proven ability to testify in criminal proceedings

 

Prior Work Experience and Educational Requirements

• 5+ years of demonstrated experience in an asset protection environment
• Retail industry experience is preferred
• 3 years of Law Enforcement or Retail Asset Protection investigative experience
• Working knowledge of Close Circuit Television (CCTV) systems, portable video equipment, and surveillance devices
• Wicklander-Zulawski certified
• Ability to travel independently and overnight

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Must be able to successfully complete a drug and thorough background check

· Must be trustworthy, have a high sense of integrity, be customer-centric, results-driven, and be agile and open to change.

· Ability to be available nights and weekends

Benefits provided. Salary commensurate with job knowledge and experience.