About the Role
My client is a long-established International Freight Forwarder with a reputation for providing the highest levels of service to its clients. Combining a strong technology offering with a people-first mentality, this successful freight forwarding and logistics provider continues to expand its presence and service offering throughout the market.
About the Role
As Customer Services & Operations Manager, you will be responsible for managing and guiding the Customer Services and Operational teams across Import, Export, and Customs. You’ll be a hands‑on leader, working closely with your staff to ensure they are well trained and focused on providing as seamless a service as possible to provide a first‑class experience for our clients.
Key Responsibilities
Lead and manage a team of import, export, and customer service representatives
Maintain a hands‑on approach to support the team and manage daily operational workflow
Build strong relationships with carriers, suppliers, and customers
Maintain a sharp focus on client satisfaction and service excellence
Monitor operational KPI's and implement improvement strategies
Mentor staff, support training, and foster a collaborative team environment
About You
This role could suit an up and coming leader looking to make their mark or an established Manager looking to join a company of like minded professionals offering the highest level of service.
You MUST have a broad range of experience in International Freight Forwarding , including import/export and Customer Services / Key Account Management
Be an experienced hands‑on leader with a collaborative and approachable style who can roll up their sleeves and get stuck in alongside when needed
Client‑focused, with excellent communication and problem‑solving abilities
Commitment to operational excellence and providing an outstanding customer experience
Able to balance daily operational demands with long‑term strategic priorities
If this sounds too good to pass up, click on APPLY now!
Due to the volume of applications received, only candidates whose skills and experience closely align with our client's requirements will be contacted.