Please find the job description below for your reference. This opportunity is for MBA Graduates and post graduate students only and is a part of our Apprenticeship Hiring Program. Based on your performance during the apprenticeship period, you may be considered for absorption with YES Bank.

Kindly share your updated CV so we can proceed with the next steps.

Key Responsibilities

1. Handle customer queries and provide timely resolutions.
2. Deliver excellent customer service while maintaining professional communication standards.
3. Perform document verification activities with accuracy and attention to detail.
4. Review, validate, and process customer documents as per defined guidelines.
5. Manage service desk requests and ensure timely closure of issues.
6. Coordinate with internal teams for query resolution and process completion.
7. Maintain accurate records of customer interactions and transactions.
8. Support data entry and operational activities.
9. Ensure compliance with organizational policies and procedures.

Required Skills & Competencies

1. Good verbal and written communication skills.
2. Strong customer service orientation.
3. Ability to resolve customer queries effectively.
4. Attention to detail and accuracy in documentation.
5. Basic computer proficiency and MS Office knowledge.
6. Problem-solving and analytical skills.
7. Ability to work in a fast-paced environment.
8. Positive attitude and team collaboration skills.