BAINA is looking for an entry-level Sales & Customer Support person to join the team in Auckland, full-time. In this role, you will support BAINA’s wholesale and eCommerce channels through efficient order coordination, thoughtful customer care and day-to-day sales administration.  You will report to the Wholesale Manager.

RESPONSIBILITIES

• Process all wholesale and trade orders in line with ship windows and order delivery deadlines

• Provide timely, thoughtful customer service across BAINA’s sales departments, including wholesale & trade partners and eCommerce channels, ensuring all communication reflects the brand’s tone and values

• Co-ordinate  all order queries, including returns, credits, re-orders, swaps, product inquiries and shipping documentation

• Coordinate large-scale deliveries for key accounts, ensuring warehouse preparation and compliance with partner-specific shipping requirements and guidelines

• Liaise with warehouse and freight partners to resolve delivery delays, tracking enquiries and missing or incorrect orders

• Share recurring customer feedback and product concerns with the eCommerce and Production teams to support improvements to products and service

• Proactively maintain and update line sheets and lookbooks as needed
  Facilitate shipments of sales samples, packages and gifts

• Conduct research for potential new doorways, competitor activities & market trends to provide insights and support decision-making in wholesale strategies

• Provide administrative support in wholesale, such as scheduling meetings, preparing presentations and organising files or documents

• Prepare regular wholesale reports and performance analysis to support planning and decision-making

• Co-ordinate day-to-day office administration, including booking courier collections, placing weekly grocery orders and raising office requirements with senior leadership