Facility Manager
Kiwi Self Storage North Shore | Auckland
About Us
Kiwi Self Storage is a 100% New Zealand owned and operated family business with over 30 years of experience in the self storage industry. We operate premium storage facilities across Auckland and Wellington and take pride in providing excellent customer service, maintaining high quality facilities and creating a positive and supportive working environment.
We are looking for an experienced, motivated and customer focused Facility Manager to lead our Kiwi Self Storage North Shore facility.
About the Role
This is a hands on management position suited to someone who enjoys working with people, leading a small team and taking ownership of a business. This is a permanent part time position based at our North Shore facility at 12 Holder Place, Rosedale, next to Bunnings Warehouse, with a total of 35 rostered hours per week. The standard working hours are Tuesday 8.00am to 3.00pm, Wednesday 8.00am to 5.00pm, Thursday and Friday 8.00am to 3.00pm, and Saturday 9.00am to 2.00pm.
As Facility Manager, you will be responsible for the overall day to day operation of the facility, driving sales performance, maintaining excellent customer service standards and ensuring the property is presented to a high standard.
You will lead a small team of staff onsite, setting clear expectations, providing guidance and creating a positive, productive working environment.
You will report directly to the Operations Manager and receive ongoing support from our Head Office team.
Key Responsibilities
Sales and Customer Service
Lead by example in delivering outstanding customer service.
Respond to customer enquiries by telephone, email and in person.
Convert enquiries into reservations and new storage customers.
Conduct facility tours and recommend suitable storage solutions.
Achieve facility sales targets and identify opportunities to improve performance.
Promote packaging materials, insurance and additional services.
Ensure all customer enquiries are followed up promptly and professionally.
Team Leadership
Lead, motivate and support a small team of onsite staff.
Set clear expectations and maintain accountability for performance.
Coach staff to improve sales techniques and customer service.
Foster a positive, professional and supportive team culture.
Ensure staff follow company policies, procedures and operational standards.
Coordinate daily responsibilities to ensure the facility operates efficiently.
Facility Operations and Administration
Oversee daily facility operations, including customer move ins, move outs and reservations.
Manage customer accounts, payments, invoicing and banking.
Monitor overdue accounts and ensure debt collection procedures are followed.
Maintain accurate customer records and complete required reporting.
Oversee facility security, access control and operational procedures.
Ensure compliance with company policies and health and safety requirements.
Communicate regularly with Head Office regarding performance and operational matters.
Facility Presentation and Maintenance
Maintain a clean, tidy and professionally presented facility.
Ensure storage units, hallways, offices and common areas are maintained to a high standard.
Identify maintenance requirements and coordinate repairs where necessary.
Oversee contractors and external service providers.
Complete regular facility inspections and security checks.
About You
We are looking for someone who takes pride in their work, enjoys responsibility and has the confidence to lead a small team while remaining actively involved in the daily operation of the business.
The ideal candidate will have:
Previous experience in a management or team leadership role.
Strong sales experience with a proven ability to achieve targets.
Excellent communication and interpersonal skills.
A friendly, approachable and customer focused attitude.
The ability to motivate, develop and lead a small team.
Strong organisational skills and attention to detail.
Good computer literacy and the ability to learn new systems.
Confidence in making decisions and solving problems independently.
A reliable, honest and professional approach to work.
A willingness to be hands on with all aspects of facility operations.
Experience in self storage is not essential. We are more interested in finding the right person with strong leadership skills, sales ability and a genuine commitment to customer service.
What We Offer
A stable position within an established New Zealand family business.
A supportive and inclusive working environment.
Comprehensive training in our systems and the self storage industry.
Ongoing support from our experienced Head Office team.
The opportunity to take ownership of a well established facility and lead a small team.
A varied role combining sales, customer service, leadership and facility management.
Requirements
Applicants must have a full, current New Zealand driver's licence, the legal right to work in New Zealand and be able to satisfactorily complete relevant pre employment checks.
Join Our Team
If you are an experienced leader who enjoys sales, takes pride in delivering excellent customer service and wants to be part of a successful New Zealand family business, we would love to hear from you.
Apply now to join Kiwi Self Storage North Shore as our next Facility Manager.