JSC is a long-established timber importing and manufacturing company with a strong reputation for quality products and exceptional customer service.
We are looking for a motivated and organised Sales Support Specialist to join our team in Christchurch. This is a great opportunity for someone who enjoys helping customers, providing reliable support and being part of a collaborative team.
About the role
As a key part of our Sales Support team, you will work closely with our sales staff and customers across New Zealand, providing reliable day-to-day sales and customer service support.
This is a varied, hands-on role combining customer service, sales administration and team support. You will prepare estimations, assist with job costing, process orders, coordinate with internal teams and follow up on customer enquiries to ensure requests are managed efficiently and customers receive a positive experience.
Your responsibilities will include:
Supporting the Sales team with estimations, job costing, order processing, scheduling and general sales administration.
Responding to customer and internal enquiries by phone and email, providing helpful and professional service.
Building strong customer relationships by providing product information, advice and ongoing support.
Following up on estimations and customer enquiries, keeping customers informed and ensuring their requirements are met.
Processing customer orders, pricing and documentation accurately and promptly.
Coordinating with Sales, Production, Dispatch and other departments to ensure deadlines are achieved.
Maintaining accurate customer records, managing competing priorities and ensuring outstanding tasks are completed.
About you
You are a customer-focused and commercially minded person who enjoys being organised, solving problems and working as part of a team. You take pride in getting the details right and understand the importance of building strong customer relationships while supporting sales outcomes.
You will ideally bring:
Previous experience in customer service, sales support, internal sales or sales administration.
Excellent communication and relationship-building skills, particularly over the phone and by email.
Strong organisational skills, with the ability to prioritise workload and meet deadlines.
High attention to detail and accuracy when preparing estimations and processing orders.
An understanding of job costing, pricing and basic commercial principles.
A proactive approach to following up enquiries and identifying sales opportunities.
Good computer skills and the ability to learn new systems quickly.
The ability to work independently while contributing positively to a wider team.
Experience in the timber, merchant or wider building industry would be an advantage.
What we offer
A key role within a well-established New Zealand company.
The opportunity to contribute to sales growth and customer satisfaction.
A varied role with a good mix of customer contact and sales administration.
A supportive team environment where collaboration and initiative are valued.
A competitive salary based on your skills and experience.
Interested?
If you enjoy working with customers, supporting sales and building strong relationships, we would like to hear from you.
Please apply with your CV and a cover letter outlining your suitability for the position.