We are seeking a results-driven and hands-on Area Manager to oversee multiple Chicking restaurant locations. This role is responsible for driving operational excellence, sales growth, team development, and brand standards across all assigned stores.
You will act as the key link between store operations and senior management, ensuring consistency, profitability, and a high standard of customer experience.
Key Responsibilities
Operations Management
Oversee day-to-day operations across multiple restaurant locations
Ensure all stores meet brand standards in food quality, hygiene, and service
Conduct regular store audits and implement corrective actions
Maintain compliance with New Zealand food safety and employment regulations
Sales & Profitability
Drive sales growth and achieve revenue targets across all stores
Monitor KPIs including labour cost, food cost, and wastage
Identify opportunities to increase average transaction value and customer frequency
Execute local store marketing initiatives and promotions
Team Leadership & Development
Recruit, train, and develop Restaurant Managers and key team members
Build a high-performance culture focused on accountability and results
Conduct performance reviews and implement development plans
Ensure proper staffing levels and workforce planning
Customer Experience
Ensure exceptional customer service standards are consistently delivered
Handle escalated customer complaints professionally and efficiently
Monitor customer feedback and implement improvements
Financial & Administrative Control
Manage budgets, forecasting, and financial reporting for assigned stores
Ensure accurate stock control, inventory management, and ordering processes
Oversee payroll compliance including time and attendance accuracy
Skills & Experience
Proven experience in multi-site management within QSR or hospitality
Strong leadership and team management skills
Solid understanding of financials (P&L, labour cost, food cost control)
Ability to work in a fast-paced, high-pressure environment
Excellent communication and problem-solving skills
Full driver’s licence and willingness to travel