General Description

Performs moderately complex (journey-level) system administration, and technical support work. Work involves coordinating implementation of, operation of, and training on the emergency Regional Notification System (RNS), WebEOC, and other crisis information management systems (CIMS). Provides staff support and coordination to Homeland Security Task Force (HSTF) committees and subcommittees. Assists in the planning, development, and implementation of division programs and provides consultative services and technical assistance to emergency management coordinators, public safety responders, public health and medical professionals, elected officials, and other stakeholders within the 10-county area. May provide guidance to others. Works under general supervision with limited latitude for the use of initiative and independent judgment.

Essential Functions

Essential duties and functions include the following. Other related duties may be assigned.

Establishes the configuration, oversees the operation and administration of the RNS, WebEOC, and other CIMS:
- Maintains user credentials and contact information.
- Provides basic help desk support when required or directed including after-hours or on weekends.
- Ensures system maintenance procedures are performed.
- Ensures appropriate security controls are maintained over applications.
- Coordinates development, designs, builds, and evaluates CIMS related applications.
- Works with end users to support further development of CIMS.
Facilitates the development, coordination, and delivery of end-user and train-the-trainer training classes.
Supports the preparedness work of the HSTF:
- Attends meetings of the HSTF and CIMS-related subcommittees;
- Assists the HSTF subcommittees with data collection, research, CIMS use reports and record-keeping
- Works with regional stakeholders to periodically review CIMS use and user management policies, and collect user feedback on system design and enhancement requests.
Develops and maintains other management systems related to enhancing regional communications operability, assessing regional hazards, tracking compliance with federal and state grant eligibility requirements, and other applicable areas as required.

Qualifications

Education and experience may be substituted for one another as determined by the Division Director.

Experience

Minimum one year of experience in emergency management, public safety, information systems, or related area is required.

Education

Associate’s degree with course work in emergency management, information systems, or related area is required.

Certifications

N/A

Preferred

Hands-on experience with emergency management-related software, web applications, and APIs is preferred. WebEOC and Everbridge experience a plus.

Other Information

Knowledge of project management, planning of enhancement or changes in systems to include requisite training
Knowledge or relevant emergency policies, procedures, and strategies to effectively promote security operations for the protection of people, data, property, and institutions.

Knowledge of computer hardware and software, API’s, web applications, Microsoft Office applications, specifically SharePoint, MS Teams, OneNote, OneDrive, Word, Excel, Outlook, and PowerPoint.

Knowledge of telecommunications principles, terminology, standards, and systems.
Skill in planning complex and integrated activities for large dissimilar groups of people who must coordinate interaction under conditions requiring critical responses in short time frames.
Ability to exercise sound judgment in making important decisions.
Ability to prepare reports and charts.
Ability to communicate technical information and ideas both orally and in writing so others will understand.
Ability to identify measures or indicators, and the actions needed to improve or correct performance, relative to the goals of the system.