About the Role
We are seeking a motivated and customer-focused Internal Sales Representative to join our busy team.
This role is about much more than processing orders. You will be a key point of contact for our customers, providing responsive and reliable support, understanding their needs and helping them find the right products and solutions.
Working closely with our external sales team, warehouse and suppliers, you will help ensure our customers receive a high level of service from initial enquiry through to delivery, while also identifying opportunities to grow and strengthen customer relationships.
Key Responsibilities
- Provide exceptional customer service and support via phone and email.
- Build and maintain strong, long-term relationships with customers.
- Respond promptly to customer enquiries and provide accurate product, pricing and availability information.
- Prepare quotations and proactively follow up sales opportunities.
- Process customer orders accurately and efficiently.
- Assist customers with product selection, technical information and alternative product solutions.
- Help resolve customer issues promptly and professionally.
- Liaise with suppliers regarding pricing, availability and delivery timeframes.
- Support the External Sales team with customer account management and sales activities.
- Work collaboratively with warehouse and operations teams to ensure customer orders are delivered accurately and on time.
- Maintain accurate customer and sales information within our systems.
- Identify opportunities to support and grow existing customer accounts.
About You
We are looking for someone who genuinely enjoys working with customers and takes pride in providing great service.
Ideally, you will have:
- Previous experience in Internal Sales, Customer Service or Sales Support.
- Experience within industrial distribution, bearings, power transmission, hydraulics, fasteners or a related industry will be highly regarded.
- A strong customer service focus and a genuine desire to help customers.
- Excellent communication and relationship-building skills.
- A proactive, solutions-focused approach.
- Strong organisational skills and the ability to manage multiple priorities.
- Good attention to detail and administrative skills.
- The ability to work effectively as part of a team.
- Competent computer skills, with experience using ERP systems preferred.
What We Offer
- A stable, long-term career with an established industry leader.
- A supportive and collaborative team environment.
- Ongoing product training.
- Genuine opportunities for career development and progression.
- The opportunity to work in a role where great customer service and strong relationships are genuinely valued.
Apply Now
If you enjoy helping customers, solving problems and building strong relationships, we'd love to hear from you.
Please submit your resume outlining your experience and why you'd be a great fit for our team.
Applied Industrial Technologies is a global industrial distribution company. We partner with over 4,000 world-class manufacturers and we are an industry-leading, value-added distributor of a variety of innovative and reliable industrial products.
On a local level, with 33 locations throughout Australia and New Zealand, we specialise in a wide variety of industrial products including Power Transmissions and Bearings. We are currently experiencing an exciting growth stage and we continue to be committed to our objective to be an efficient and effective supply chain manager of products and services.