About the role
We are currently seeking an Operations Controller for Armourguard Security in Blenheim, you will be a key member of the team, developing and implementing processes that maximise the efficiency of Security operations whilst ensuring strict adherence to Armourguard's safety standards and policies.
Key responsibilities
Respond to incoming calls and dispatch requests promptly and professionally.
Conduct welfare checks for guards across Blenheim.
Accurately log incidents and service requests using internal systems.
Monitor guard safety and escalate urgent matters as required.
Maintain a high level of situational awareness and always follow Standard Operating Procedures.
Staff management, recruitment and performance oversight.
Control company assets and maintain key management accountability.
Ensure professional communication standards with internal and external stakeholders.
Roster planning with strong problem-solving ability.
Forecasting, scheduling and expenditure management.
About you
Specific security experience in hospital security, static guards and patrols or similar field.
Technical security system knowledge/awareness.
Training delivery and strong customer focus.
Ability to interpret financial reports and understand a P&L operating environment.
Effective issue resolutions and planned/unplanned workload management.
Excellent computer skills in Microsoft Word, Excel, PowerPoint and Outlook.
Confident communicator with excellent verbal and written communication skills.
Proven leadership with ability to work independently.
Solutions focused and results driven.
Legal working rights within New Zealand.
Ability to obtain a COA.
Must pass all relevant background and vetting checks.
Full, clean New Zealand driver's licence (for operating a branded Armourguard vehicle).
NZQA National Certificate in Security Level 3 or 4.
Security Industry experience (Desirable).
A current First Aid Certificate (Preferred but not essential).
Benefits
Relocation assistance will be provided to successful candidates if needed.
About us
For over 80 years, Armourguard has been a leading force in New Zealand security and regulatory services. As New Zealand's largest security provider in guarding and patrol operations, we operate 24/7 with 14 branches nationwide and a team of more than 1,000 employees. Our success is built on our people. We are looking for individuals who can combine professionalism, sound judgement, and strong communication skills with the confidence to work in challenging and dynamic environments.