Housing Navigation Co-ordinator - Fixed Term (12 months)

As a Housing Navigation Coordinator, you will play a vital role in assisting individuals and families in navigating the complex landscape of housing options and services. Your primary responsibility will be to guide clients through various stages of housing assistance, from emergency shelters to permanent housing solutions. You will collaborate with community organizations, government agencies, and other stakeholders to ensure clients receive the support they need to secure stable housing.

Specific duties and responsibilities

 Conduct intake assessments to understand clients' housing needs, preferences, and barriers.

 Develop personalized housing plans in collaboration with clients, outlining short-term and long-term goals.

 Provide information and resources on available housing programs, subsidies, and support services.

 Assist clients in accessing housing options.

 Advocate on behalf of clients to address housing-related challenges, such as discrimination or eviction.

 Coordinate with landlords, property managers, and housing agencies to facilitate housing placements.

 Offer ongoing administration support and follow-up services to ensure clients' housing stability and well-being.

 Maintain accurate records of client interactions, progress, and outcomes in compliance with confidentiality guidelines.

 Participate in training sessions, workshops, and community events to stay updated on housing policies and resources.

 Collaborate with interdisciplinary teams, including case managers, social workers, and healthcare professionals, to provide holistic support to clients.

Skills, experience & education

 Bachelor's degree in social work, psychology, human services, or a related field preferred but not essential.

 Previous experience in housing navigation, case management, or social services.

 Knowledge of local housing resources, rental assistance programs, and landlord-tenant laws.

 Strong communication and interpersonal skills, with the ability to build rapport and trust with diverse populations.

 Empathy, patience, and cultural competence in working with individuals experiencing homelessness or housing insecurity. Excellent organizational skills and attention to detail in managing caseloads and documentation.

 Ability to work independently and collaboratively in a fast-paced, dynamic environment.

 Proficiency in Microsoft Office suite and case management software.

 Commitment to social justice, equity, and advocacy for Māori communities.

General duties

 Be punctual and work the hours and times specified.

 Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.

 Support and help develop a positive workplace culture.

 Demonstrate excellent interpersonal communication skills.

 Responsibly manage all business resources within accountability levels.

 Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.

 Comply with all employment obligations.

 Promptly undertake to complete all reasonable and lawful instructions and directions given.

 Serve the business in good faith, promoting and protecting the business's best interests.

 During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations, and instructions related to employment.

 Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace

We’re looking for someone who can hit the ground running, so if the above describes your superpowers, and you want to make a difference in our Northland community. Hit Quick Apply! & attach your CV and cover letter.

Applications close on 20 November 2026.

We encourage early applications as we may close the vacancy once we find the ideal candidate.