The Opportunity
Premium Solutions Group is seeking an accomplished senior executive to lead our Operations function and strengthen the people, performance and capabilities that will support our continued growth.
Reporting directly to the CEO, you will hold executive accountability for service delivery, operational profitability, client retention and leadership development across our multi-state security and integrated services portfolio.
Leading through an established team of Operations Managers, you will translate business strategy into clear priorities, establish effective oversight and ensure consistent execution across states and service lines.
This opportunity will suit an established General Manager, Head of Operations or Operations Director who brings deep security industry expertise, commercial judgement and the credibility to represent PSG at a senior level.
About Us
Since 2017, Premium Solutions Group has built a reputation for delivering security and integrated services across residential, strata, government, retail, commercial and events environments.
Our business is built around our people, strong client relationships and service excellence. As our portfolio grows, we continue to invest in the leadership, systems and capabilities that support consistent delivery at scale.
We are passionate about making a positive difference beyond the services we deliver, investing in our people, raising industry standards and contributing meaningfully to the communities we serve.
PSG is certified in ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health and Safety), reflecting our commitment to quality, responsible business practices and the safety and wellbeing of our people.
What You’ll Own
Set and execute the operational plan, aligning resources, workforce capability and service standards with PSG’s business objectives. Establish clear measures and address the underlying causes of recurring service issues.
Own operational budgets and portfolio profitability. Work with Finance and Commercial to improve margins, workforce productivity, cost control and contract performance.
Lead, challenge and develop Operations Managers, address underperformance and build succession capability. Create a culture of accountability, collaboration and ownership.
Develop trusted relationships with senior client stakeholders, oversee significant escalations and strengthen client confidence, retention and long-term partnerships.
Partner with Commercial on tenders, renewals and service expansion, ensuring commitments are commercially sound, appropriately resourced and effectively delivered.
Maintain effective oversight of safety, licensing, workforce obligations and contractual requirements, supported by reliable reporting and timely escalation of material risks.
Lead improvements to operating systems, workflows and technology that increase consistency, visibility and efficiency. Build team expertise through targeted development, industry engagement and the adoption of better practices.
Represent PSG with clients, industry bodies and professional networks, contributing expertise and strengthening the business’s reputation and market presence.
What You'll Bring
Demonstrated success as a General Manager, Head of Operations, Operations Director or equivalent within the Australian security industry, leading a multi-state or comparably complex portfolio through managers.
Deep security industry expertise and an established professional profile, demonstrated through strong networks, active industry engagement and credibility with senior clients and stakeholders. These are essential requirements.
A record of accountability for operational P&L, budgets and forecasting, with measurable improvements in profitability, productivity and service performance.
The ability to build a capable management team, set clear expectations and develop leaders who take ownership of outcomes.
Experience translating business strategy into operational priorities and delivering change across a dispersed workforce.
Strong commercial judgement across tenders, contract renewals, service expansion and new business mobilisation.
Sound knowledge of security licensing, workforce management, safety and employment obligations, including the practical application of the Security Services Industry Award.
The confidence to contribute at executive level, constructively challenge decisions and navigate competing priorities with sound judgement.
Why Join PSG?
At PSG, you will have the trust and support to make decisions, develop your leadership team and improve how the business operates.
You will join a people first culture that values collaboration, recognition and professional development, with the opportunity to make a visible contribution as PSG expands its services and market presence.
We recognise strong performance through remuneration and incentives aligned to the scope of the role and the outcomes you deliver.
Apply
Submit your CV and a brief cover letter outlining the scale of operations and leadership teams you have led, your financial accountability, your standing within the security industry and the outcomes you have delivered.