Managing Consumer Durable loan business through assigned team of sales officers in the designated area or territory
Managinga team of sales officers
Responsible for disbursement targets , sales officer productivity & lead conversion
Ensureproper and complete documentation of loan documents (as per processrequirements) and timely disbursements of loans
Interfacing with customers effectively for on-boarding of loans, resolution ofqueries and customer support
To be fully acquainted and updated with process and provide necessary knowledge support to team of sales officers
Effective co-ordination between sales team, customers, tele-calling unit & operations
Responsible for team performance in meeting targets in terms of sales, productivity, delinquencies
Maintain and monitor team performance in terms of discipline, attendance, quality norms
Effective communication with management team to resolve issues, seek clarifications
Capturing market feedback and provide inputs to improve team performance