Job Purpose Description
To ensure smooth execution of HR processes & systems within the defined process & TAT resulting in delighted, engaged and productive employees across the assigned region
Job Context & Major Challenges
Job Context: To ensure smooth execution of HR processes & systems within the defined process & TAT resulting in delighted, engaged and productive employees across the assigned region
Job Challenges: To institutionalize all HR practices and to create an engaged workforce by ensuring a performance oriented culture and to ensure HR delivers as a business partner in respective regions.
Key Result Areas
KRA1: Meet manpower requirement and provide all HR administrative support to new joinees as well as existing employees at the regions.
RECRUITMENT
- Facilitate manpower hiring across the region is within Budget and as per approved manpower plan
- Source all positions upto Manager level within TAT
- Ensure quality of hire within the specified parameter
- Close all critical positions in shortest possible time within the hiring budget
- Ensure recruitments are done with an optimum sourcing mix to maintain cost within budget.
- Ensure compensation alignment for all recruitments (within given bands) during the hiring process
KRA2: Meet manpower requirement and provide all HR administrative support to new joinees as well as existing employees at the regions.
HR OPERATIONS
- Provide functional direction & ensure smooth & uniform delivery of HR Ops issues pertaining to joining, compensation, exits etc across branches, regions & verticals
- Coordinate and resolve employee query with contact points in HR/ Payroll
- Provide support/assistance for smooth transition to the shared services model and act as the first point of escalation for unresolved queries.
ATTRITION MANAGEMENT
- Conduct structured exit interview for all exits upto Manager level and record the same.
- Analyse attrition in the region and identify key reasons contributing maximum to the attrition numbers
- Devise mechanisms, steps & local initiatives (like skip levels, open house sessions etc) to address employee concerns & arrest the factors contributing most to the attrition bucket.
- Partner with BM/BH in counselling session of employees during branch visits in case of disciplinary/ attitudinal issues
KRA3: Execute all OD initiatives & other initiatives of corporate HR to achieve a highly engaged workforce at the zones.
OD INTERVENTIONS/ INITIATIVES
- Conduct various employee engagement/fun initiatives/activities across the region from time to time
- Emphasise on employee referral policy and encourage employees for enhanced participation
- Guide BMs with the process of handling cases of indiscipline, abscondance, PIP & other ER issues
- Drive initiatives like Poornata, OHS action planning, Goal setting, Q12 etc. from time to time
- Conduct structured induction program for all new joinees, immediately on joining.
KRA4: Help the region in creating an environment of trust and to satisfactorily & speedily resolution of any ER issues in the region.
HR NORMS
- Ensure adherence to norms as per checklist (statutory and audit) while conducting branch visits.
- Ensure escalation of non-adherence cases and adopting measures for fast resolution.
- Educate sales and support staff by addressing on various HR norms during branch visits in cases of non-adherence.
HANDLING ER ISSUES
- Ensure Code of conduct awareness among the employees in the region
- Independently investigate any reported breach and to recommend course of action to be taken
- Speedy and effective investigation of all cases in the region sent by alert and forward detailed report to the whistle blower committee.
- Ensure spelling out SOPs on people practice in various communication forums (Meetings/workshops) creating a harmonious relation in the region.
KRA5: Create a Learning environment in the assigned region.
LEARNING
To receive feedback from Sales/Operations team identifying the learning requirements and prepare a PDP (Performance Development Planning) matrix facilitating online training/ workshop
SELF DEVELOPMENT -
- Ensure discussion with immediate supervisor on areas of improvement and focus on development needs, if any
- Ensure self learning through training programs, including participation in online programs from Adityadisha