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At Moana New Zealand, we're passionate about sharing the world's best seafood both locally and internationally. We are seeking an experienced and motivated Retail Manager to lead our specialist seafood retail store in Moore Wilson, in the heart of Wellington City.
Reporting to the Production Manager based in Porirua, this is an exciting opportunity for a retail leader who enjoys building high-performing teams, creating exceptional customer experiences, and driving commercial success. You'll have overall responsibility for the day-to-day operation of the store, leading a team of approximately 10 employees, including a Supervisor and Assistant Supervisor.
As the face of our Wellington retail operation, you'll set the standard for customer service excellence, product knowledge, merchandising, team performance, and sales growth, while bringing fresh ideas to attract customers and grow the business.
What you'll be responsible for
Leading, coaching and developing a team of Retail Assistants, including direct leadership of the Supervisor and Assistant Supervisor
Creating a positive, high-performing culture focused on teamwork, accountability and customer service excellence
Managing staff rosters, weekly time and attendance records, leave requests and day-to-day store operations
Recruiting, onboarding and training team members to Moana's retail standards
Ensuring exceptional customer experiences that drive loyalty and repeat business
Maintaining outstanding merchandising, product presentation and store standards
Building strong product knowledge capability across the team
Driving sales performance and identifying opportunities to increase revenue and profitability
Developing local marketing initiatives, promotions and community engagement activities
Ensuring compliance with food safety, health and safety, and company policies
What you'll bring
Proven experience leading a retail team and delivering strong commercial results, ideally from within a food retail environment
Strong people management and coaching skills
Experience managing rosters, timesheets, recruitment and training
A passion for delivering exceptional customer service
Strong merchandising and retail presentation skills
Commercial acumen and a proactive approach to growing sales
Advantageous to have experience using social media, community engagement or local marketing initiatives to drive customer traffic
Confidence making decisions and taking ownership of store performance
Knowledge of seafood or fresh food retail is advantageous but not essential
Why join Moana?
This is an opportunity to lead a well-established specialist retail store while having the autonomy to make an impact. We're looking for someone with energy, initiative and fresh ideas who can engage customers, develop their team, and continue building a destination seafood retail experience in Wellington.
If you're a hands-on retail leader who thrives on developing people, delighting customers and growing sales, we'd love to hear from you.
Apply today and help us share the world's best seafood with the world.
Contact us
If you would like to apply to this role, please submit your resume and a cover letter, C/- Moana’s Recruitment Team at [email protected] and in the subject box put the job title. Closing date for applications is 12:00 pm, 25 November 2026