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Home · Foodstuffs National Business Manager – NZ Ice Cream

Life tastes better with ice cream 

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. 
  

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.  

What truly sets us apart is how we work.  

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.  

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  


The role  

The Foodstuffs National Business Manager owns the end-to-end Foodstuffs customer relationship and commercial agenda across New Zealand Ice Cream. The role is accountable for the Foodstuffs customer P&L, Joint Business Plan, negotiations, customer strategy execution and in-market delivery across Grocery and relevant OOH banners. Working within the NZ Grocery strategy and investment guardrails, the role converts customer, shopper and category insight into profitable growth plans and ensures disciplined execution with Foodstuffs, the Retail Field Team and cross-functional partners. 

This is a fixed-term role established to provide dedicated senior account leadership while the NZ Grocery & Deployment Lead takes on the additional commercial deployment scope. 

 The contract is expected to end October 2027

What you'll be responsible for  

  • Own the Foodstuffs customer P&L and its contribution to the total NZ Grocery result, including turnover, profit, trade spend, market winning share, forecast accuracy and execution KPIs. 

  • Make customer-level commercial and investment decisions within the approved NZ Grocery strategy, trade-investment envelope, delegated authority and agreed commercial guardrails. 

  • Develop, negotiate and deliver the annual Foodstuffs Joint Business Plan within the approved ambition and guardrails. 

  • Own customer relationships across Foodstuffs North Island, Foodstuffs South Island and relevant national or banner stakeholders. 

  • Lead negotiations across pricing, trade terms, range, space, promotions, digital and category reviews cycles. 

  • Develop with CSP and execute Foodstuffs pricing, promotional and activation plans, ensuring strong ROI and post-event evaluation. 

  • Build and maintain the Foodstuffs volume, value, phasing, trade spend, media and risk/opportunity forecast for total Grocery S&OP consolidation and sign-off. 

  • Lead category reviews and selling stories to win distribution, ranging, visibility, space and share. 

  • Lead Foodstuffs field execution in-store, partnering with the National Field Manager to deliver availability, compliance, display, distribution and campaign standards. 

  • Manage and develop the Customer Assistant supporting Foodstuffs.. 

  • Own the commercial resolution of Foodstuffs service issues, claims, deductions and disputed charges, partnering with Customer Operations, Supply Chain and Finance. 

  • Support Foodstuffs deployment readiness through account expertise, data validation, testing, customer and EDI readiness, and adoption of new commercial processes and systems. 

  • Maintain customer documentation, decision records, commercial calendars, trackers, negotiation history and forward plans, and complete a structured handover before the end of the fixed-term appointment. 


We're looking for someone who  

  • Has experience in FMCG account management and can operate confidently across major grocery customer environments, including New Zealand Grocery and Foodstuffs partnerships. 

  • Brings strong skills in:  

  • Customer P&L management, trade spend optimisation, pricing and promotional planning. 

  • Joint Business Planning (JBP) and S&OP forecasting. 

  • Commercial and financial analysis, including ROI evaluation, margin management, and value creation. 

  • Data-driven execution across ranging, space, digital commerce, availability and activation. 

  • Complex negotiations, stakeholder alignment and delivery of commercial agreements. 

  • Thinks end-to-end and takes ownership for results. 

  • Is comfortable working in a fast-moving, evolving organisation. 

  • Values collaboration, clarity and low-ego ways of working. 


What you'll get 

Alongside meaningful work and strong development, we offer a reward package that typically includes 

  • Market-competitive pay and performance related rewards 

  • Flexible ways of working 

  • Support for health, wellbeing and life outside of work 

  • Time off to rest and recharge 

  • Ongoing learning and development opportunities