Purpose of the Role

The Infrastructure Operations Analyst maintains and improves reliable, secure, and scalable infrastructure services across the organization�s facilities. The role monitors infrastructure performance, performs systems and network administration, implements approved infrastructure changes, and resolves escalated operational issues. It also improves operational efficiency through automation, documentation, standardization, and self-service capabilities.

Areas of Accountability

� Monitor infrastructure health, performance, capacity, and availability; investigate issues and complete preventive or corrective actions to sustain reliable operations.

� Administer assigned network, server, cloud, voice, endpoint-management, security, and facility technology platforms in accordance with approved standards and controls.

� Resolve escalated infrastructure incidents and service requests, coordinating with support, engineering, vendors, and business stakeholders when resolution crosses functional boundaries.

� Implement approved infrastructure changes and assigned components of new-facility deployments in accordance with design requirements, project schedules, security standards, and operational-readiness criteria.

� Improve infrastructure efficiency and scalability through approved automation, monitoring, reporting, standardization, and self-service solutions.

� Maintain technical documentation, operating procedures, configuration records, and support knowledge to enable consistent operations and effective knowledge transfer.

Knowledge, Skills, and Experience

� Bachelor�s Degree or relevant industry experience in Computer Science, Management Information Systems, or a related field, or equivalent experience.

� Minimum of 5 years of User Support responsibilities in enterprise environments

� Working knowledge of system development lifecycle and networking required

� Demonstrated proficiency with virtualized server environments, IaaS/PaaS/SaaS products, and modern multi-site networks required.

� Demonstrated business acumen and communication skills to develop strong partnerships with business leaders required.

� Experience with FortiOS, Active Directory, Genetec solutions.

� Forward thinking in AI and progressive automation space.

� Experience using Project Management concepts and methodologies required.

� Experience with Agile processes preferred.

� Ability to travel approximately 20% of the time.