Strengthen quality. Support our people. Make a difference.
Are you passionate about clinical excellence, quality improvement and making a real difference in the lives of older Australians? Bring your clinical expertise and passion for continuous improvement to a role that helps older people receive safe, compassionate, person-centred care.
Job summary
Make a meaningful difference in aged care through clinical governance, quality improvement and compliance across our Mackay services.
Aged care is one of Australia’s most dynamic and evolving industries, presenting exceptional opportunities to influence clinical practice, drive innovation and shape the future of care.
Three key selling points
- Influence care quality and resident outcomes across two Mackay communities.
- Partner with clinical and operational leaders to turn insights into improvements.
- Access salary packaging, wellbeing support and employee benefits.
About us
At Good Shepherd Lodge Ltd, our people make a difference in the lives of older Australians every day. Across Good Shepherd Lodge and Kerrisdale Gardens, we are committed to individualised care that respects each resident’s dignity, choices and independence.
As a not-for-profit organisation, we bring purpose to our work and value the contribution every team member makes to our communities.
We are committed to excellence, investing in our people, strengthening clinical governance and embracing new ways of delivering safe, high-quality, person-centred care.
About the role
We are seeking an experienced Registered Nurse with a strong interest in clinical governance, quality and compliance to join us as our Clinical Quality and Compliance Advisor. This is an opportunity to work alongside an experienced and forward-thinking leadership team, contribute to meaningful organisational improvements and play a pivotal role in driving quality and compliance across our services.
Working collaboratively with clinical and operational leaders, you will help strengthen the systems and practices that support safe, high-quality care. From identifying trends in clinical data to reviewing incidents and supporting accreditation readiness, your work will turn information into practical improvements for residents and our teams.
This advisory role offers the opportunity to influence care across our services through expert guidance, monitoring and assurance, while supporting managers to implement and sustain improvements.
Key responsibilities
- Support our Clinical Governance Framework and monitor compliance with aged care legislation, the strengthened Aged Care Quality Standards and regulatory requirements.
- Coordinate clinical audits, report findings and follow up corrective actions to assess their effectiveness.
- Analyse clinical indicators, incidents, complaints and resident feedback to identify risks and improvement opportunities.
- Support incident investigations, root cause analysis, SIRS processes and clinical risk reviews.
- Coordinate continuous improvement activities and assist teams with accreditation and regulatory reviews.
- Review policies and procedures and provide practical education, coaching and guidance.
- Prepare clear, accurate quality and compliance reports for leadership and governance committees.
- Promote resident rights, culturally safe care and meaningful participation by residents and their chosen supporters.
About you
You are a collaborative and analytical clinician who can translate complex requirements into clear, practical advice. You build trusted relationships, approach challenges constructively and understand that effective quality systems must make a difference to everyday care.
You will bring:
- Current registration as a Registered Nurse with the Nursing and Midwifery Board of Australia through AHPRA.
- At least three years’ experience in aged care, healthcare quality, clinical governance or compliance.
- Sound knowledge of aged care legislation, quality standards and resident rights.
- Experience in clinical auditing, quality improvement, incident investigation and accreditation preparation.
- Strong analytical, reporting and communication skills.
- Confidence using clinical data and quality management systems.
- A current National Police Check.
- Annual flu vaccination.
Qualifications in quality management, clinical governance or health management, Lead Auditor training, or experience in root cause analysis or human factors would be highly regarded.
What we offer
- Meaningful work supporting better care and resident wellbeing.
- Salary packaging and novated leasing options.
- Fitness Passport.
- Health, wellbeing and safety support through Sonder.
- Social Club and employee reward and recognition initiatives.
- The opportunity to contribute your expertise across two Mackay care communities.
Ready to make a difference?
Select Apply Now and submit your resume and a cover letter outlining the experience and strengths you would bring to this role.
For enquiries, contact [email protected].
Applications will be treated confidentially. Applications will be reviewed as they are received, and we may appoint a suitable candidate before the advertisement closes. We encourage you to apply early, and we look forward to hearing from you.