Senior ServiceNow Manager
| Auckland or Wellington | Hybrid | Permanent |
We are looking for an experienced Senior ServiceNow Manager to lead the design and delivery of complex ServiceNow transformation programs across New Zealand.
This is a senior, client-facing position combining ServiceNow architecture, consulting, delivery leadership and pre-sales.
You’ll work across major transformation programs, advise senior stakeholders on their ServiceNow strategy and help shape solutions from initial opportunity through to implementation and ongoing platform maturity.
Key Responsibilities
- Lead the architecture and delivery of end-to-end ServiceNow solutions across ITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities.
- Own solution architecture across large, complex and multi-workstream ServiceNow transformation programs.
- Define solution standards, integration patterns, data models, governance frameworks and delivery approaches.
- Assess existing ServiceNow environments and identify opportunities around platform optimisation, technical debt, governance and adoption.
- Provide architecture oversight across integrations between ServiceNow and wider enterprise applications and platforms.
- Lead solutioning and technical responses for RFPs, RFIs, proposals and new client opportunities.
- Present proposed ServiceNow solutions, roadmaps and transformation strategies to senior executives and C-suite stakeholders.
What We're Looking For
- Extensive experience working within the ServiceNow ecosystem, ideally across large enterprise implementations.
- Extensive industry experience with strong technical leadership
- Strong background in ServiceNow solution or technical architecture.
- Hands-on understanding of ServiceNow development technologies, including JavaScript and AngularJS.
- Strong knowledge of ITIL processes.
- Experience across several ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SPM and IRM/GRC.
- Demonstrated pre-sales, solutioning, financial budgeting and proposal development experience.
- ServiceNow certifications such as CSA, CAD, CIS or CTA are highly regarded.