dreamwork_
Home · SoftLabs · APS6 Systems Analyst

Application Deadline: Friday, 6 November 2026

Expected Start Date: Friday, 1 January 2027

Job Type: Contract

Initial Contract Duration: Up to 12 months

Extension: Up to a maximum of 24 months

Location: QLD, ACT, VIC

Security Requirements: Must have Baseline clearance

Working Arrangements: Hybrid

The Labour Hire Worker is expected to work onsite for the first 6 weeks before a hybrid flexible working arrangement can be considered, unless otherwise negotiated. A hybrid arrangement may then be considered, ensuring the Labour Hire Worker's residing address is within reasonable travel time and distance of the RFQ location to present onsite in cases of emergency or to meet business requirements. The location is the capital city of the selected state/s.

About the Organisation

Services Australia is at the frontline of government service delivery, supporting millions of Australians, and is front and centre of a vision to be a world leader in government service delivery. It's using cutting-edge technology to build world class platforms and capabilities to help Australians get on with their lives.

Job Details

  1. Systems Analysts translate business requirements into technical requirements that align with relevant architectures.

  2. APS6 Systems Analyst professionals design, create, evaluate and document ICT solutions in new and existing ICT systems. They may propose modifications to existing systems and processes, or design new systems to meet user needs as expressed in requirements documentation or user stories.

  3. APS6 Systems Analysts are responsible for translating business needs into ICT system requirements and specifications for enhancements. This includes designing, analysing and documenting software systems to meet business expectations.

  4. They are responsible for writing functional specifications from the business requirements.

APS6 Systems Analysts:

  • Promote and deliver flexible, quality service and products to improve customer experience

  • Work under the limited direction of senior staff to deliver results

  • Undertake complex work

  • Make ethical, evidence-based decisions using sound judgement

  • Anticipate and respond to stakeholder needs and expectations

  • May manage a team

Key Duties and Responsibilities - Duties may include some or all of the following:

  • Perform detailed analysis and evaluation of business processes and requirements

  • Configure systems as required to support the solution

  • Create solution designs and implement solutions to meet business needs

  • Create and maintain solution documents

  • Support daily operations and monitor performance of business solutions

  • Adhere to delivery and support methodologies and contribute ideas for improvement

  • Perform detailed technical application assessments considering feasibility, resource effort, risks and benefits

  • Conduct testing activities such as test planning, execution coverage reviews and defect management

  • Collaborate with stakeholders to define tasks, resolve issues, solve problems and ensure effective and timely implementation of projects

  • Undertake project quality management tasks such as peer and quality reviews of specifications, design and testing documents

  • Review research, process models and documentation of other staff, providing guidance and feedback

  • Resolve or escalate issues as required and suggest alternative approaches and solutions

  • Perform cost analysis activities as required

  • Manage the life cycle of changes and improvements to systems

  • Manage a team to increase performance and engagement through coaching, capability development, performance management, and health and well-being support

  • Set priorities, manage resources, and assist with the development of work plans

  • Exercise delegations in line with legislation and guidelines as required

Knowledge / Qualifications

  • Ability to quickly acquire in-depth knowledge and understanding of:

    –     Frameworks, legislation, policies, procedures and information management requirements relevant to the work area

    –     The agency's privacy, ethics, workplace health and safety and security protocols

    –     Relevant business systems and tools

  • Prior experience within government or a similar large-scale organisation

Technical Skills

•     SAP CRM / S/4HANA


Essential Criteria

  • Feasibility assessment: Level 4 (SFIA)

    Selects relevant feasibility assessment approaches and techniques. Identifies the range of possible options. Undertakes short-listing of options and feasibility assessment. Engages with internal and external stakeholders to get the information required for feasibility assessment. Supports preparation of business cases including cost/benefit, impact and risk analysis for each option.

  • Requirements definition and management: Level 4 (SFIA)

    Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity. Contributes to selecting the requirements approach. Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. Establishes requirements baselines, obtains formal agreement to requirements, and ensures traceability to source.

  • Software design: Level 4 (SFIA)

    Designs complex software applications, components and modules. Uses appropriate modelling techniques following agreed software design standards, guidelines, patterns and methodology. Creates and communicates multiple design views to balance stakeholders' concerns and to satisfy functional and non-functional requirements. Identifies, evaluates and recommends alternative design options and trade-offs. Models, simulates or prototypes the behaviour of proposed software to enable approval by stakeholders, and effective construction of the software. Verifies software design by constructing and applying appropriate methods. Reviews, verifies and improves own designs against specifications. Leads reviews of others' designs.

  • Systems design: Level 4 (SFIA)

    Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Identifies and evaluates alternative design options and trade-offs. Creates multiple design views to address the concerns of the different stakeholders and to handle functional and non-functional requirements. Models, simulates or prototypes the behaviour of proposed system components to enable approval by stakeholders. Produces detailed design specifications to form the basis for the construction of systems. Reviews, verifies and improves own designs against specifications.


Desirable Criteria

  • Consultancy: Level 5 (SFIA)

    Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required. Enhances the capabilities and effectiveness of clients by ensuring that proposed solutions are fully understood and appropriately exploited.

  • Methods and tools: Level 3 (SFIA)

    Provides support on the use of existing methods and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools.

  • Specialist advice: Level 4 (SFIA)

    Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations. Actively maintains knowledge in one or more identifiable specialisms. Recognises and identifies the boundaries of their own specialist knowledge. Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

  • User experience evaluation: Level 3 (SFIA)

    Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products, services or devices. Tests the usability and accessibility of components and alternative designs. Administers a range of evaluations, recording data and feedback. Analyses evaluation data and recommends actions. Identifies areas for future user research. Checks systems, products, services or devices for adherence to applicable standards, guidelines, style guides, and legislation. Evaluates the usability of existing or competitor systems to provide benchmark values and as input to design.


Submission Requirements

•     One-page pitch addressing all criteria specified (equal to 5,000 characters)

•     Updated resume (Word document). You may need to update your CV to ensure it aligns to the role and addresses the criteria and responsibilities


If you wish to have a confidential discussion, call us on 02 6108 3980 or 0410 756 040 for more information.