RSEA Safety is one of Australasia’s leading safety retailers, supplying high-quality workwear, PPE and safety equipment across retail, B2B and hire channels.
With a growing presence across New Zealand, we continue to invest in our people and customer relationships, creating opportunities for motivated individuals to make a real impact across our growing customer base.
The Role
An opportunity has become available for an organised and customer-focused Customer Service Officer to join our Christchurch team on a full-time permanent basis.
Reporting to the Sales Manager, you’ll be a key point of contact for some of our major B2B customers. You’ll handle a steady flow of phone and email enquiries and process orders, and you’ll support the sales team to make sure every customer gets a fast, accurate and friendly response.
This is a busy, fast-paced role. It suits someone who enjoys a full day, works well under pressure and takes pride in getting the details right. Full training on Pronto ERP and our product range will be provided.
Key Responsibilities
Customer Service
Respond to inbound phone and email enquiries throughout the day, including order requests, stock checks, delivery updates and general queries
Provide a consistently high standard of service to every customer
Build strong working relationships with regular business customers
Order Processing & Administration
Enter and manage a large number of sales orders in Pronto ERP quickly and accurately
Follow up on backorders, delivery issues and returns, liaising with the warehouse and suppliers to resolve them
Assist with price loading and maintenance to keep customer pricing accurate
Sales Support
Prepare quotes for customers and the sales team
Answer product, pricing and availability questions
Assist with regular sales reporting for the Sales Manager
Support the sales team with admin and follow-ups so they can stay focused on selling
About You
Previous customer service experience in an office, retail, trade counter or call center setting
Solid MS Office skills, particularly Excel and Outlook
Fast, accurate data entry and strong attention to detail
Ability to stay calm and organised while juggling multiple tasks
Excellent written and verbal communication skills
Positive attitude, willingness to learn and ability to use your initiative
Pronto experience is advantageous but not essential, as full training is provided
What We Offer
Full training on Pronto ERP and our product range
Monday to Friday office hours, with no late nights or weekends
Quiet Christmas period, giving you more time with family when it matters most
Employee product discounts and uniform provided
Opportunity to earn bonus incentives
Career development within a growing trans-Tasman business
Supportive and collaborative team environment
How to Apply
If this sounds like an opportunity of interest, please apply below or contact [email protected] for a confidential discussion.