Position Description:
The Infrastructure Change & Release Manager is responsible for governing, coordinating, and continuously improving the end to end Change Enablement and Release Management processes across enterprise IT infrastructure.
The role ensures that infrastructure changes and releases are properly assessed, authorized, scheduled, communicated, implemented, and reviewed, while minimizing business disruption and maintaining service availability.
The position works closely with Infrastructure Operations, Cloud, Network, Database, Security, Application, Service Management, Project/Program Management, and business teams.
Key Responsibilities
1. Change Management / Change Enablement
. Own and manage the enterprise Change Management / Change Enablement process.
. Review infrastructure RFCs for completeness, technical readiness, risk, impact, dependencies, implementation plans, testing evidence, rollback plans, and business approvals.
. Classify and manage: Standard Changes Normal Changes Emergency Changes
. Facilitate Change Advisory Board (CAB) and, where required, Emergency CAB (ECAB) meetings.
. Ensure high risk and business critical changes receive appropriate technical and business approvals.
. Maintain the enterprise Change Calendar / Forward Schedule of Change (FSC).
. Identify scheduling conflicts between infrastructure, application, security, maintenance, and release activities.
. Coordinate changes across technologies including: Windows/Linux VMware/virtualization Azure/AWS/cloud infrastructure Network and firewall Database Storage and backup Middleware End user computing Cybersecurity infrastructure
. Ensure changes comply with organizational governance, audit, security, and regulatory requirements.
2. Release Management
. Plan and coordinate infrastructure releases from development/testing through production deployment.
. Develop and maintain release calendars and deployment schedules.
. Coordinate release readiness across infrastructure, application, security, testing, operations, and business stakeholders.
. Ensure releases have: Defined implementation plans Deployment sequencing Testing and validation evidence Business/service owner approval Communication plans Backout/rollback procedures Post deployment validation
. Manage release dependencies across multiple technology platforms.
. Coordinate major releases, infrastructure upgrades, migrations, patching programs, and transformation initiatives.
. Ensure appropriate handover into BAU/Operations following deployment.
3. Risk & Impact Management
Perform or facilitate assessment of changes based on factors such as:
. Business impact
. Technical complexity
. Service criticality
. Number of affected users
. Application/service dependencies
. Implementation duration
. Previous change history
. Security implications
. Customer impact
. Rollback complexity
Challenge high risk changes where implementation, testing, communication, or rollback arrangements are insufficient.
4. CAB Governance
Plan, chair, and govern CAB meetings.
Typical responsibilities include:
1. Review upcoming changes.
2. Highlight high risk and high impact changes.
3. Validate implementation and rollback readiness.
4. Identify scheduling conflicts.
5. Verify stakeholder approvals.
6. Review business/service impact.
7. Approve, reject, defer, or escalate changes in accordance with delegated authority.
8. Track actions and decisions.
9. Review failed and backed out changes.
10. Ensure emergency changes are retrospectively reviewed.
5. Major & Emergency Changes
. Coordinate urgent infrastructure changes required to restore services or mitigate significant operational/security risk.
. Facilitate ECAB approvals where required.
. Ensure emergency procedures do not bypass essential technical and risk controls.
. Coordinate with Major Incident Management during service restoration activities.
. Ensure retrospective documentation and review of emergency changes.
. Identify repeated emergency changes and drive appropriate problem management or automation improvements.
6. Post Implementation Review
Conduct or coordinate Post Implementation Reviews (PIRs) for:
. Failed changes
. Backed out changes
. High risk changes
. Changes resulting in incidents
. Major releases
. Emergency changes, where required
Identify:
. Root causes
. Process failures
. Planning deficiencies
. Testing gaps
. Execution problems
. Documentation deficiencies
. Preventive actions
Track corrective actions through closure.
Skills:
- English
- Infrastructure architecture
- IT Service Management
- PMI (Project Mgmt Institute)
- Change Management
- Communication
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.