Field Engineer
London (Hybrid)
Our client is a well-established managed service provider supporting financial services firms around the world! They're cloud-first, closely aligned with Microsoft, and now looking for an experienced Field Engineer to join their London team.

The Field Engineer role
This is a varied, hands-on Field Engineer position covering desktop, server and cloud support. As a Field Engineer, you'll spend most of your time at client offices across London. On non-site days, you'll work alongside the wider service desk team. You'll need to be able to commute easily into central London.

What you'll be doing as Field Engineer
Visiting client sites for both scheduled and ad-hoc onsite support
Building strong relationships with client stakeholders and representing the business professionally
Handling support requests by phone and email on non-site days
Logging all work accurately so colleagues and account managers have up-to-date information on each client's environment
Escalating issues appropriately and sharing knowledge with the wider team

What you'll bring
A background with an MSP or IT solutions provider
2+ years in a 2nd line support role, plus at least 1 year as a Field Engineer working across multiple client sites
Strong Microsoft 365 skills, including Exchange Online and Outlook administration
Experience with Intune, Autopilot and Entra ID
Windows Server, Active Directory and virtualisation
Networking knowledge across LAN, WAN, VPN and wireless
Backup experience (e.g. Veeam and cloud-based solutions)
Solid PC hardware and software fault-finding
A calm, professional manner with clients, especially when dealing with urgent issues
Good organisation, attention to detail and the ability to juggle competing priorities
Curiosity about technology and a willingness to keep learning

Field Engineer benefits
31 days' holiday
Paid overtime
Pension
Health cash plan
Gym membership and a benefits/discount platform
Ongoing training
Cycle to work and electric car schemes
Discounted hardware and software
Regular social events

Interested?
If you're a Field Engineer looking for your next step with a financial services MSP, apply now or get in touch for a confidential chat about this Field Engineer opportunity.