· Approach all encounters with guests and employees in a friendly, service-oriented manner.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working (per brand standards).

· Comply at all times with Margaritaville Beach Resort standards and regulations to encourage safe and efficient hotel operations.

· Maintain a friendly and warm demeanor at all times.

· Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

· Motivate, coach, counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.’s.

· Ensure compliance to brand and company training, using the steps to effective training according to Aimbridge Hospitality standards.

· Prepare and conduct all Guest Services interviews and follow hiring procedures.

· Conduct all 90 day and annual Guest Service employee performance appraisals.

· Develop employee morale and ensure training of Guest Services personnel.

· Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.

· Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.

· Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.

· Participate in required M.O.D. program as scheduled.

· Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.

· Ensure all end of the month report dates are met, i.e., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc.

· Ensure that no-show revenue is maximized through consistent and accurate billing.

· Track, measure and evaluate team members performance to ensure achievement of performance goals and identify training and development opportunities.

· Ensure that grooming standards of the company is being adhered to at all times.

· Complete any other reasonable tasked assigned.