Come grow with us and lead a great team in the field every day servicing water meters and bringing water into our homes and businesses!

Job Title: Crew Leader I - Meter Services (Water Department)
Category: Full-Time
Application Closing Date: November 22, 2026, 5:00 p.m.
Application: Click Here

Salary and Benefits:

$21.65 Per Hour Minimum
Annual Step for Performance Pay Adjustments
12 Paid Holidays Per Year
12 Vacation Days Minimum, Earned Per Year
12 Sick Days Earned Per Year
Medical, Dental, Vision, and Life Insurance Benefits
401(a) Retirement Plan and Social Security Coverage
457 Deferred Plan Options
Education/Tuition Assistance Program; and Training and Development Opportunities
Employee Assistance Program – to include Mental Health Assistance/Services

Essential Job Functions:

Performs supervisory skilled work and problem solving related to water meters and crew members. Performs responsible work in effectively and safely leading and directing members of a small to medium water meter, installation, repair, and audit team; often works adjacent to and in the same capacity as those supervised. Efficiently sorts daily workload for crew and utilizes work order tracking system. Plans, schedules, supervises, and evaluates the work of crew members performing general maintenance tasks on water meters. Acts as a liaison between Meter Services Repair Techs I, II, and Assistant Superintendent. Installs and replaces utility boxes and meters. Reads and interprets maps, plans, and drawings to determine water meter and main locations. Operates medium to light trucks and equipment to travel to various locations throughout the City to perform work.

Safely excavates and backfills shallow holes to remove and replace residential and commercial water meters, meter boxes, and antennas. Effectively utilizes hand tools to remove, install, and modify utility connections, valves, meters, and antennas. Skillfully uses power tools to cut metal. Performs advanced field work in recording consumption of water by municipal water system users. May walk/drive meter reading routes; accurately reads water consumption utilizing AMI collector terminals, radio reads, drive-by, and/or manual written methods. Perform re-reads. Inspects meters for defects, damages, and unauthorized use. Reports any discrepancies to supervisor. Completes turn-on and turn-off functions for new and existing water customers and other service work as may be requested. Maintains and distributes electronic records via IOS platform and computer for emails, text messages, water running/ pulled meter lists, and various applications to report completed work: consumption reports, time, material, and labor. Responds to public concerns regarding water metering service. Communicates with customers to advise on water consumption, the effects of work performed and any other information pertinent to the situation. Prepares and maintains a written record of work completed; records time, material, and labor by jobsite and customer account. Responds to callouts, emergency calls, and service requests received.

Must be available for work outside of regular work hours by actively participating in an on-call/after-hours rotation. This is not intended to be an all-inclusive listing of essential job functions; the performance of other essential functions may be required.

Knowledge, Skills & Abilities:

Experience in the installation, maintenance, repair, and operation of water meters and systems.
Skill in the safe operation of hand and power tools; operating trucks and/or trailers in traffic and confined area; and reading and interpreting maps, plans, and drawings.
Walks/drives assigned meter reading routes; accurately reads water consumption utilizing AMI collector terminals, radio reads, drive-by, and/or manual written methods.
Returns completed work and readings to supervisor.
Ability to navigate IOS applications and computer software for utility billing system and weekly meter reading uploads; train, problem solve, supervise, and offer positive influence for Meter Repair Technician I and II positions; comprehend and follow verbal and written instructions; and effectively communicate and work with fellow employees and the general public.
Efficiently sorts daily workload for crew and utilizes work order tracking system.
Safely operates City vehicle to travel to various locations throughout City’s utility service area to perform assigned duties.
Acts as a liaison between Meter Services Repair Techs I, II, and Assistant Superintendent.
Physical strength and agility to sufficiently perform strenuous laboring tasks while kneeling and under varying environmental conditions.

Minimum Education & Experience:

Graduation from an accredited high school or vocational school or possession of an acceptable equivalency diploma.
Minimum of two years' (five years preferred) experience in the installation, repair, and maintenance of water utility systems.
An equivalent combination of training and experience determined to be directly related to the foregoing specific requirements may be substituted.

Special Requirements:

Possession of a valid Florida driver’s license and a good driving record as determined by the City of Winter Haven.
Must be available outside regular work hours to respond to emergency situations involving the construction, maintenance, and repair of water and sanitary sewer lines.
Absence of non-prescribed controlled substances in the applicant’s system as verified by a laboratory approved by the City of Winter Haven.

Physical / Environmental Factors:

Must have the physical strength and agility to sufficiently perform strenuous laboring tasks under varying environmental conditions.
Reasonable accommodations will be made for otherwise qualified individuals with a disability.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE

Our Mission: Enriching lifestyle through exceptional service.