Guild & Spence Technologies is a Nationwide Company that includes branches in Auckland, Waikato, Bay of Plenty, Hawkes Bay, Wellington, Nelson and Christchurch specialising in integrated healthcare solutions in the Acute and Aged Care market.
At Guild & Spence Technologies, we are guided by our purpose and values in every project we undertake. We are dedicated to delivering innovative technology solutions that enhance the quality of care and operational efficiency for aged care and healthcare providers. Together, through respect, empowerment, excellence, and strong relationships, we strive to be a trusted technology partner.
We are currently seeking a Customer Support Super Star to join our valued team as we continue on our growth journey.
Key Responsibilities:
Customer service role: This would involve taking phone calls, logging service jobs, monitoring emails and passing on jobs to the relevant project team leads.
Ordering of products for jobs as required
Closing out jobs on Simpro
Stocktaking through our platform Simpro and managing stock receipting and distribution.
Management of stock levels in our company storage locations and company vehicles.
Keeping track and reporting of warranty products sent back to suppliers
General office administration and duties as required by management
What you will bring to the role:
Previous experience in office administration and/or reception
Strong organisational and time management skills
Confidence managing multiple tasks and priorities
Excellent written and verbal communication skills
Sound knowledge of Microsoft Office and technically savvy
A proactive, solutions-focused attitude
Previous Health and Safety experience would be a definitive advantage.
Previous Simpro experience would be a definitive advantage.
What we Offer
Full-time, permanent position with opportunity to grow and develop your career internally when the opportunities arise
Stable role with a respected and well-established organisation
Supportive team culture
East Tamaki office location
If you enjoy being the hub of the office, love variety in your day, and want to work for a reputable technologies business where your contribution truly matters — we would love to hear from you.